What are the responsibilities and job description for the Owner Relations Manager position at Vacation HR?
The Owner Relations Manager is an organized individual with customer service skills, responsible for maintaining and growing relationships with homeowners of vacation rental properties. This role requires working well in a team setting while being independent and self-motivated, with the ability to stay on task.
RESPONSIBILITIES:
- Relationship Management: Serve as the primary point of contact for homeowners, managing day-to-day operations and promptly resolving any issues. This role is ideal for a customer service-oriented problem solver with experience handling large customer portfolios. A positive attitude is essential.
- Onboarding & Property Management: Oversee the entire onboarding process of new homes, from signed management agreements to going live on our websites. This includes gathering information, scheduling cleanings and maintenance, coordinating photography, and building online listings that best represent each property.
- Communication & Coordination: Respond promptly to owner inquiries, issues, and requests, offering quick solutions while collaborating with various Company departments, including Revenue, Field Operations, Marketing, and Guest Experience teams.
- Campaign Execution: Perform targeted outreach campaigns to specific segments of homeowners, providing tailored solutions, identifying needs, and reporting on progress and results.
- Vendor Management: Assist in contacting local vendors for repairs, preparing bids for homeowner approval, and ensuring timely completion of maintenance tasks.