Program Manager

JOB TITLE: Solutions Live Program Manager

LOCATION: 100% remote (EST)

DURATION: 12 month contract

PAY RANGE: $44 - $54/hr

• TOP 3 SKILLS:Must have 3-5 years of experience in Global Program Management (experience Managing complex logistics across multiple regions and time zones.)
• Extensive experience in data analysis, comprehensive reporting, and leveraging data to strategically drive program direction.
• Advanced degrees (e.g., MBA, Master’s in Organizational Development) are preferred but not always required.

COMPANY:

Our client is a Fortune 500 multi-national technology company headquartered in Menlo Park, CA.

Description: The Solutions Live Program Manager is tasked with the comprehensive, end-to-end management and execution of global training programs, prioritizing operational excellence, robust stakeholder engagement, scalability, and data-informed decision-making.

• Core Responsibilities:Program Governance and Prioritization: Administer the structured quarterly training intake process, ensuring strict alignment with overarching business priorities. Refine and standardize the request submission procedure, coordinate the global training calendar in collaboration with key stakeholders, and formally communicate all resultant outcomes (including final scheduling, deployment of alternative formats, or resolution status). Maintain the central calendar to proactively mitigate conflicts and publish definitive monthly schedules.
• Global Operational Support: Develop and manage a robust, multi-regional training schedule, ensuring comprehensive global coverage (including the APAC region) and due consideration for local time zones. Partner with training requestors (primarily Product Marketing Managers) to precisely define target audiences, administer the invitation plan, and accurately track attendance.
• Pre-Execution Preparation: Collaborate extensively with requestors to formally define learning objectives and draft professional, detailed session descriptions. Mandate the use of standardized content templates. Integrate and validate survey and attendance codes directly into all training materials. Create and deploy internal awareness campaigns. Coordinate and lead all necessary pre-session live execution preparatory meetings.
• Live Session Management: Execute seamless live streaming via designated platforms (Zoom/Workplace). Professionally facilitate the Question & Answer segments and provide instantaneous technical and logistical support throughout the session.
• Post-Execution Analysis and Follow-Up: Oversee the distribution of post-training surveys. Disseminate essential follow-up communications, including session recordings. Share consolidated survey results and qualitative feedback with relevant parties. Monitor and engage with post-session internal awareness posts. Analyze and report on livestream metrics and survey outcomes to formally inform future program iterations.
• Data Analytics and Continuous Improvement: Analyze and synthesize critical performance data (including attendance, engagement levels, and survey responses). Generate scheduled and ad-hoc reports detailing training impact and emerging trends. Utilize data-driven insights to rigorously fuel continuous improvement across the program and related processes.

• Required Qualifications:Documented experience managing complex, global training and enablement programs;
• demonstrated strong project management and organizational proficiencies;
• exceptional communication, influencing, and stakeholder management skills;
• advanced proficiency with virtual training platforms (e.g., Zoom, Workplace);
• proven capacity to operate effectively across multiple international regions and disparate time zones
• extensive experience in data analysis, comprehensive reporting, and leveraging data to strategically drive program direction.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Degrees:

● Bachelor’s degree in a relevant field (e.g., Business, Education, Communications, or a technical discipline).

● Advanced degrees (e.g., MBA, Master’s in Organizational Development) are preferred but not always required.

● Project Management certifications