Director, AI Enterprise Orchestration

JOB TITLE: Director, AI Enterprise Orchestration
LOCATION: Los Angeles, CA (hybrid)
DURATION: Permanent
RATE RANGE: $200k - $230k

POSITION SUMMARY:

Our client is already on a journey to modernize how work gets done through meaningful investment in AI-native orchestration, automation, and service delivery platforms. The Director, Enterprise Orchestration Engineering will help scale that foundation into secure, production-grade capabilities across the client's brands, business units, and enterprise technology ecosystem.

RESPONSIBILITIES:

This is a hands-on engineering leadership role for someone who can connect strategy with execution. The right leader will evaluate and extend existing platforms, design secure integration patterns, lead engineers, shape architecture, contribute code, and create custom capabilities when out-of-the-box configuration is not enough

The ideal candidate is a platform-minded engineering leader who has built or led internal tools, workflow automation, enterprise integrations, AI-enabled automation, or orchestration platforms. They should be comfortable working across tools such as Serval, ServiceNow, Slack, Okta, Workday, Jira, and other enterprise systems while knowing when custom engineering is required.

QUALIFICATIONS:

• Significant experience leading engineering teams focused on enterprise automation, workflow orchestration, internal platforms, integration platforms, AI-enabled automation, IT automation, or developer productivity tooling.

• Hands-on technical depth with the ability to review architecture, evaluate code quality, guide technical tradeoffs, and partner effectively with senior engineers.

• Experience building, integrating, or extending API-driven systems, internal tools, workflow engines, event-driven systems, or enterprise automation platforms.

• Experience working with AI-native service delivery, enterprise orchestration, ITSM, access automation, help desk automation, or agent-assisted workflow platforms.

• Practical experience with AI-enabled workflows, including conversational interfaces, intelligent routing, decision support, AI agents, or human-in-the-loop automation patterns.

• Experience with enterprise systems such as Serval, ServiceNow, Okta, Slack, Workday, Jira, Atlassian, Salesforce, Google Workspace, Microsoft 365, or similar platforms.

• Working knowledge of programming languages and infrastructure commonly used in enterprise automation; examples include Python, JavaScript, Go, cloud services, and serverless platforms.

• Strong understanding of modern engineering practices, including APIs, integrations, cloud services, identity and access management, observability, reliability, and secure software delivery.

• Strong security and governance judgment, including experience with role-based access control, least privilege, audit logging, data handling, approval flows, vendor risk, and compliance-sensitive workflows.

• Experience delivering enterprise technology, automation, internal platform, or workflow solutions across multiple business units, brands, regions, or operating models.

• Ability to balance enterprise-wide standards with business-unit-specific needs in complex organizations with distinct stakeholders, workflows, priorities, and risk profiles.

• Proven ability to influence and partner with senior stakeholders across product, engineering, operations, security, HR, legal, finance, and business leadership.

• Ability to move between strategy and execution, from setting orchestration roadmaps to solving technical, operational, and adoption blockers.

• Strong communication skills with the ability to translate technical complexity into clear business value.

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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