What are the responsibilities and job description for the TAY Housing Case Manager position at Upward Bound House?
Organizational Overview
Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission, UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.
Position Summary
The ideal Case Manager & Housing Navigator builds and fosters healthy relationships with TAY and assists with helping them secure permanent housing; Provides life coaching and case management services to address multiple complex needs and reduce barriers, including referrals to UBH programs and/or other community resources. This position will work in our Transitional Housing Program for Transition Age Youth (TAY) families located in South Los Angeles.
Essential Responsibilities
Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission, UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.
Position Summary
The ideal Case Manager & Housing Navigator builds and fosters healthy relationships with TAY and assists with helping them secure permanent housing; Provides life coaching and case management services to address multiple complex needs and reduce barriers, including referrals to UBH programs and/or other community resources. This position will work in our Transitional Housing Program for Transition Age Youth (TAY) families located in South Los Angeles.
Essential Responsibilities
- Provide life coaching and support services applying strengths-based, Positive Youth Development, and participant-centered
- Develop a service and housing plan to establish goals and action steps toward stabilization, independent living, and self-sufficiency in conjunction with the
- Help youth develop permanent connections in their lives to strengthen their support
- Assist youth in identifying and accessing services necessary to reach long-term housing
- Utilize personal vehicle, in good working order, to transport youth to appointments when
- Meet with youth weekly, to monitor progress and /or barriers toward achieving their life aspiration
- Complete clinical services assessment for each youth and share results with LCSW for next steps.
- Provide crisis intervention services as
- Work with TAY Education and Vocational Specialist to support youth in their education and employment
- Work with UBH team members and community partners, and with input from youth, develop and implement engaging activities and
- Provide and/or coordinate life skills such as parent-child communication, healthy development, healthy life skills (communication, sexual health and development etc.), relationship skills, career success, financial
- Help youth identify and find housing options including assisting with completing housing and credit check
- Perform recordkeeping and reporting of program activities on electronic reporting systems such as HMIS for outcomes and evaluation; and complete progress notes and program-related reporting as
- Report issues and problems to supervisor and
- Attend staff meetings.
- Other duties and responsibilities as The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.
- Bachelor’s degree from an accredited college or university in social work, human services or a related field required; Master’s Degree in Social Work preferred.
- Minimum of two-years experience providing services to persons experiencing homelessness, preferably Transition Age
- Demonstrated experience in working with at-risk youth to reach their housing, employment, or education
- Demonstrated experience in one or more of the following areas: mental health, chemical dependency, emotional/behavioral special education, at-risk youth
- Demonstrated knowledge of and ability to work effectively with youth with a variety of identities, cultures, and backgrounds including ethnic/racial minorities and LGBTQ
- Knowledge of Trauma-Informed Care and Practices a
- Ability to work collaboratively, but
- Strong written and verbal communication
- Creative problem-solving
- Ability to work in a
- Exceptional organizational
- Bilingual (English/Spanish) preferred.
- Ability to work with diverse population.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience using a data management system to record client information and
- Valid California Driver’s License and proof of auto
- TB Test Clearance (upon hire).
- Successful completion of background screening.
- Maintain a safe work environment and confidentiality at all times.
- Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
- Organize and prioritize multiple activities to meet all external and internal deadlines.
- Maintain professional demeanor that reflects positively on the agency.
- Demonstrate respect and courtesy toward others.
- Able to thrive in a work environment emphasizing teamwork and collaboration.
- Respond in a timely manner in all aspects of communication.
- Work with average supervision.
- Perform other duties as assigned.