CASE MANAGER – INTENSIVE CASE MANAGEMENT SERVICES (ICMS)

The Permanent Supportive Housing Case Manager provides intensive case management to formerly unhoused Transition Age Youth (TAY) and families with complex needs, including chronic medical conditions, mental health, and substance use disorders. Using practices such as Motivational Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC), the Case Manager supports clients in building stability, independence, and long-term housing retention.

Essential Functions

•     Manage a diverse caseload of TAY residents with significant barriers, including unhoused, trauma, and co- occurring disorders.
•     Document case notes and resident progress in CHAMP and HMIS databases.
•     Conduct assessments, create individualized service and goal plans, and provide ongoing support.
•     Maintain consistent contact with clients through unit visits, check-ins, and crisis interventions.
•     Facilitate supportive services, including life skills groups, wellness activities, and referrals.
•     Assist with universal housing applications and coordination through CES, FSC, and other systems.
•     Collaborate with property management and participate in team meetings and training.
•     Present resident case reviews to the Senior Housing Program Manager on a bi-weekly basis.
•     Provide coverage for evening/weekend programs as needed and transport clients in UBH van to various agencies such as LACDMH, DMV, SSA or other support group meetings.
•    Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abuse. 
• Uphold agency standards for safety, confidentiality, and professionalism.
• Generate monthly outcome reports and other pertinent reports as requested.
• Other duties as assigned.
  
  

Qualifications

•     Bachelor's degree in Social Work, Psychology, Sociology, or related field.
•     At least 2 years of case management or advocacy with homeless or mentally ill populations.
•     Familiarity with DHS documentation and client databases (CHAMP/HMIS preferred).
•    Ability to provide non-judgmental support and direction to participants in stressful circumstances.
•     Strong organizational, communication, and crisis management skills.
•     Valid California driver’s license and access to an insured vehicle.
  
  

Mandatory Requirements

• Employment Eligibility Verification
• Reliable transportation
• Updated tuberculosis test
• Successful completion of background screening