What are the responsibilities and job description for the DMH Case Manager position at Upward Bound House?
About Upward Bound House (UBH)
Upward Bound House is dedicated to ending family homelessness in Los Angeles. With over 30 years of experience, we provide a continuum of housing and support services that help families and young parents transition from crisis to stability. As we launch our new DMH-funded interim housing program, we’re seeking passionate, experienced professionals to join our growing team.
Position Summary
The DMH Case Manager will deliver trauma-informed, client-centered case management to families and Transitional Age Youth (TAY) residing in a 24-hour interim housing facility. This role is crucial to helping clients stabilize, access vital services, and transition into permanent housing.
Key Responsibilities
Case Management & Service Planning
Upward Bound House is dedicated to ending family homelessness in Los Angeles. With over 30 years of experience, we provide a continuum of housing and support services that help families and young parents transition from crisis to stability. As we launch our new DMH-funded interim housing program, we’re seeking passionate, experienced professionals to join our growing team.
Position Summary
The DMH Case Manager will deliver trauma-informed, client-centered case management to families and Transitional Age Youth (TAY) residing in a 24-hour interim housing facility. This role is crucial to helping clients stabilize, access vital services, and transition into permanent housing.
Key Responsibilities
Case Management & Service Planning
- Conduct biopsychosocial assessments and develop individualized service plans (ISPs).
- Provide ongoing support, crisis intervention, and goal-oriented case management.
- Ensure timely and accurate DMH documentation, including treatment plans and progress notes, to maintain accurate records.
- Link families to community resources, healthcare, childcare, education, and mental health services.
- Coordinate transportation, referrals, and advocacy with external providers.
- Support families with housing search, applications, and lease-up processes.
- Collaborate with housing authorities, landlords, and inspection services.
- Provide pre- and post-move support, as well as transition planning.
- Deliver on-site crisis intervention, safety assessments, and de-escalation.
- Partner with security and clinical teams to effectively manage emergencies.
- For TAY families: Offer age-appropriate services including vocational training, parenting support, and life skills development.
- For general families: Provide family strengthening resources, parenting support, and referrals to mental health and child welfare services.
- Participate in multidisciplinary meetings, case conferencing, and treatment planning.
- Work closely with clinical supervisors, program staff, and community partners to ensure effective collaboration and support.
- Bachelor’s degree in Social Work, Psychology, or related field (Master’s preferred).
- 2 years in homeless services, with at least 2 years in a lead or clinical setting.
- Deep knowledge of Trauma-Informed Care, Housing First, Motivational Interviewing, and Harm Reduction.
- Strong crisis response, documentation, and organizational skills.
- Proficient in HMIS and Microsoft Office.
- Bilingual (English/Spanish) strongly preferred.
- Valid CA Driver’s License, insurance, and reliable transportation.
- TB test, background clearance, and CPR/First Aid certification.
- Must qualify for UBH driver insurance.
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities