What are the responsibilities and job description for the Program Manager, Crisis Housing position at Upward Bound House?
Organizational Overview
Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.
Program Overview
Upward Bound House (UBH) operates four Interim Housing sites serving a total of 36 families referred through the Coordinated Entry System (CES). These programs provide short- to mid-term housing stabilization services in a trauma-informed, housing-focused environment designed to support families in transitioning to permanent housing.
Summary
The CES Program Manager of Interim Housing for Families provides overall leadership for UBH’s CES-funded Interim Housing programs. This role oversees program operations, staff supervision, site coordination, and compliance to ensure safe, high-quality services and strong housing outcomes. The Program Manager serves as the primary point of accountability for program performance, staffing stability, and funder compliance across all sites.
Essential Functions
Program & Site Operations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations
Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.
Program Overview
Upward Bound House (UBH) operates four Interim Housing sites serving a total of 36 families referred through the Coordinated Entry System (CES). These programs provide short- to mid-term housing stabilization services in a trauma-informed, housing-focused environment designed to support families in transitioning to permanent housing.
Summary
The CES Program Manager of Interim Housing for Families provides overall leadership for UBH’s CES-funded Interim Housing programs. This role oversees program operations, staff supervision, site coordination, and compliance to ensure safe, high-quality services and strong housing outcomes. The Program Manager serves as the primary point of accountability for program performance, staffing stability, and funder compliance across all sites.
Essential Functions
Program & Site Operations
- Oversee daily operations across four Interim Housing sites, including intakes, placements, transfers, and exits
- Ensure consistent implementation of program policies, procedures, and housing-focused practices
- Monitor shelter capacity, vacancies, and flow to support timely placements
- Supervise Case Managers, Resident Monitors, and on-site program staff.
- Provide weekly supervision, coaching, and performance reviews.
- Lead weekly staff meetings and multidisciplinary case conferences.
- Support staff with crisis response, conflict resolution, and family-centered practices.
- Lead hiring, onboarding, training, and retention efforts to maintain adequate staffing levels.
- Ensure compliance with CES, LAHSA, and applicable funder requirements
- Oversee HMIS data quality, documentation standards, and reporting deadlines
- Prepare for monitoring visits, audits, and program reviews.
- Conduct regular file reviews and ensure compliance.
- Prepare monthly and quarterly program reports.
- Ensure linkage to childcare, early childhood supports, health coverage, and family resources.
- Maintain a safe environment for infants, toddlers, and children.
- Ensure staff adherence to mandated reporting and incident protocols.
- Lead case conferencing and coordination with CES partners, outreach teams, and housing resources
- Collaborate with internal and external partners to support housing placements and transitions
- Build and maintain community partnerships that expand housing options for families
- Monitor program budgets related to staffing, operations, and site needs
- Track expenditures and collaborate with leadership on resource planning
- Bachelor’s degree in Social Work, Human Services, or a related field (Master’s preferred)
- Minimum of 3–5 years of experience in homeless services, housing programs, or family-serving systems
- At least 2 years of supervisory or program leadership experience
- Working knowledge of CES and LAHSA-funded housing programs
- Experience with staff recruitment, training, and performance management
- Familiarity with HMIS and data-driven program management
- Strong organizational, leadership, and crisis management skills
- Ability to work evenings or weekends as needed; travel within Los Angeles County required.
- Employment Eligibility Verification
- Reliable transportation
- Updated tuberculosis test
- Successful completion of background
- CPR/First Aid training
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for UBH drivers’ insurance coverage
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations