What are the responsibilities and job description for the Office Assistant II - Neurosurgery and Neurointervention position at UPMC?
Join UPMC’s Neurosurgery and Neurointervention team as an Office Assistant II and play a vital role in supporting both patients and providers in a fast-paced specialty setting. In this position, you will coordinate scheduling, manage patient information, and serve as a key point of contact to ensure a smooth and welcoming experience for every patient. Prior medical office or front desk experience is preferred, as well as experience using Epic.
This full-time position will work Monday through Friday from 8:00am to 4:30pm. No holidays, evenings or weekends are required.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Prepare patient charts for upcoming appointments.
- Completes necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Maintain a clean, orderly waiting area including beverage area and reading materials.
- Answer questions regarding patient appointments and testing.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions.
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Assist with inpatient billing process.
- Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
- Process medical records release requests.
- Identify stock levels of office supplies and assist with ordering/inventory management.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Answer telephone, screens calls, takes messages and provides information in a courteous manner.
- Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
- Schedule, coordinate and reschedule patient appointments.
- Relay necessary messages to staff and providers.
Salary : $1,000 - $1,000,000