What are the responsibilities and job description for the Office Assistant I - UPMC Hamot Neurosurgery and Neurointervention position at UPMC?
UPMC Hamot’s Neurosurgery and Neurointervention office is seeking a friendly, organized Office Assistant I to help support exceptional patient care and a smooth front‑office experience. This role is ideal for candidates with strong customer service skills, and prior experience in a medical office is preferred. As a key member of the care team, you’ll greet and guide patients, manage appointments, and ensure accurate and timely communication across departments. If you’re looking to grow your career in a dynamic clinical setting while making a positive impact on every patient interaction, we welcome you to apply.
This full-time position will work Monday through Friday from 8:00am to 4:00pm. No holidays or evenings are required. Occasional weekends may be required based on office needs.
Title and starting pay rate of this position may vary based on years of experience.
Responsibilities:
- Verify necessary information and records in the medical record and computerized scheduling system.
- Schedule, coordinate, and reschedule patient's appointments.
- Relay necessary messages to staff and providers.
- Greet and register patients in a polite, prompt, helpful manner.
- Provide any necessary instructions/directions.
- Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
- Maintain clean, orderly waiting area including beverage area and reading materials.
- Prepare patient charts for upcoming appointments.
- Answer telephone, screens calls, takes messages, and provides information.
- Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Complete necessary paperwork such as encounter forms and referrals.
- Use computer system to generate information necessary for billing.
- Answer questions regarding patient appointments and testing.
- Complies with all UPMC Health System policies and procedures.
- Maintain strict confidentiality related to medical records and other data.
- Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.