Admin Support Specialist

This position is located primarily on site at the UNC Department of Family Medicine - Academic Section in Chapel Hill, NC. Work hours: Monday - Friday, 8:00 AM - 5:00 PM, with occasional nights and weekends.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

The temporary Administrative Support Specialist, Co-Provider Scheduler position aligns with the significant expansion of clinical services, which includes UNC Family Medicine, UNC Family Medicine Durham, UNC Family Medicine South Durham, and UNC Family Medicine Carraway Village clinics, inpatient services at Hillsborough Hospital with three provider teams, the hospital Observation Unit service, and the incorporation of services at Chatham Hospital including Emergency Department, Hospitalist, and Maternity Care. Additionally, two new rural and underserved residency sites with twelve of 42 resident providers.

To support these developments, the department has expanded its faculty and resident provider teams and now encompasses a broad range of provider types, including specialists in sports medicine, preventive medicine, behavioral health, nutrition, and clinical fellowships. These multi-phase expansions have necessitated the acquisition and ongoing maintenance of Lightning Bolt Scheduling (LBS) software. LBS is a robust and complex scheduling platform with a scalable algorithm, supported by LBS engineers in collaboration with this position. MS-Office Outlook is used to manually transfer schedules from LBS to Outlook. The co-provider scheduler is trained to perform all functions of the provider scheduler and support the scheduler as a 'cross-checker' to ensure 100% accuracy in provider scheduling.

As the coordinator for Medical Student Education Scheduling, this position is responsible for support and coordination of scheduling and calendars for various medical learners, including but not limited to PA students, CBPC students, shadow students, and AI students. The position fields requests, maintains tracking systems, and works with internal and external stakeholders to ensure a seamless educational experience for various medical learners. In addition, the position will provide MSE administrative support and event coordination. The integration of MSE schedules and provider schedules will result in a projected project to migrate all operations schedules in the LBS software to improve accuracy, consolidate functions and increase reporting functionality. This position will be expected to take a lead stakeholders role in the integration(s). This is a hybrid temporary position with work onsite 3 to 4 days per week, occasional evenings, and the ability to adapt to changing needs and priorities.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.