What are the responsibilities and job description for the Admin Support Specialist position at Davenport Autopark?
WE’RE HIRING: ADMINISTRATIVE & CUSTOMER FOLLOW-UP COORDINATOR
Davenport Autopark | Rocky Mount, NC
Are you highly organized, detail-oriented, and great with people?
Davenport Autopark is looking for an Administrative & Customer Follow-Up Coordinator to join our team and play an important role in both our administrative operations and customer experience.
This is a unique position that combines Accounts Payable Customer Follow-Up Service Department Support.
WHAT YOU’LL DO
Accounts Payable
- Process and organize vendor invoices
- Verify approvals and documentation
- Enter and code invoices
- Reconcile vendor statements
- Assist with month-end AP
- Communicate with vendors
Customer Follow-Up
- Follow up with customers who declined recommended services
- Contact customers who missed service appointments
- Follow up on open repair orders and customer opportunities
- Schedule service appointments
- Assist with customer retention campaigns
- Document every customer contact in the CRM/DMS
Service Department Support
- Assist the Service Manager and Advisors
- Maintain daily follow-up lists
- Track customer opportunities
- Prepare reports
- Help ensure customers don’t fall through the cracks
WE’RE LOOKING FOR SOMEONE WHO IS:
✔️ Organized and detail-oriented
✔️ Professional and friendly on the phone
✔️ Comfortable working with numbers
✔️ Persistent without being pushy
✔️ Great at follow-up
✔️ Computer and technology comfortable
✔️ Able to manage multiple priorities
✔️ Accountable and dependable
✔️ Interested in building a career—not just finding a job
Automotive, BDC, service, bookkeeping, or accounts-payable experience is a plus, but the right attitude and work ethic matter most.
WHAT SUCCESS LOOKS LIKE
Our goal is simple:
Keep the books organized.
Keep customers connected.
Keep opportunities from falling through the cracks.
You’ll be measured on both administrative accuracy and customer follow-up results.
If you enjoy organization, customer service, and being part of a team that wants to raise the standard for automotive dealership excellence, we’d like to hear from you.
Davenport Autopark — Rocky Mount, NC
Apply today and become part of Davenport Autopark 2.0.
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Salary : $39,000 - $45,000