What are the responsibilities and job description for the Customer Support Specialist I position at University of Idaho?
Customer Support Specialist I
Posting Number: SP005400P
Division/College: College of Education, Health & Human Sciences
Department: Center on Disabilities & Human Development
Location: Boise
Posting Context Statement:
Position Overview:
This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing.
Duties may include:
- Customer Support
- Coordination of Meetings and Workshops
- Facilitating communication between program participants and project leadership
- Maintaining program calendars and schedules
- Operational and Administrative Support
- Serving as primary contact with program participants
- Other duties as assigned
Required Experience:
- One year of experience in a customer support role
- One year experience with data entry and a data management system
- Experience working on a team with shared goals
- Experience with organizational and problem-solving tasks
- Demonstrated ability to write clearly and precisely as demonstrated in applicant materials
- Using computer software and applications for word processing, developing spreadsheets, email and internet research
Required Education:
- High School Diploma or equivalent
Required Other:
- Ability to travel
- Ability to work non-standard hours as needed
Additional Preferred:
EXPERIENCE
- More than one year of experience in a customer support role
- Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care
- Experience with the RISE Application
- Working with child care professionals
EDUCATION
- Associate's degree in business administration or early childhood
Physical Requirements & Working Conditions:
- None
Degree Requirement:
Listed degree qualification is required at time of hire
FLSA Status: Non-Exempt
Employee Category: Classified
Pay Range: $20.00 per hour or higher DOE
Type of Appointment: Fiscal Year
FTE:
1.00
Full Time/Part Time: Full Time
Funding: This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 08/04/2026
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants:
First consideration of applicants to occur on August 18th, 2026.
Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement:
Applicants who are selected as final possible candidates must be able to pass a criminal background check.
To apply, visit https://uidaho.peopleadmin.com/postings/52374
The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
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Benefits:
Sick Leave, Health Insurance, Professional DevelopmentSalary : $20