What are the responsibilities and job description for the Endpoint Coordinator position at Unity Systems?
Position Overview
The Endpoint Coordinator supports end users by delivering high-quality customer service while coordinating IT device lifecycle activities. This role is responsible for managing device replacement and refresh requests, tracking assigned equipment, and ensuring timely resolution of device-related issues. The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Coordinate and submit device replacement and refresh requests through established processes
- Track and maintain accurate records of assigned IT devices across their lifecycle
- Conduct follow-ups to locate missing or unreturned equipment
- Collaborate with internal IT and operations teams to resolve device-related issues
- Provide basic troubleshooting support for end-user devices including laptops, desktops, and mobile devices
- Manage multiple requests simultaneously while ensuring timely completion
- Maintain clear communication with end users regarding request status and issue resolution
- Support operational processes to ensure compliance with device lifecycle standards
Required Skills & Qualifications
- Strong customer service and communication skills with the ability to interact effectively with end users
- Ability to manage multiple tasks, prioritize work, and meet deadlines
- Basic understanding of IT hardware and troubleshooting concepts
- Strong organizational skills and attention to detail
- Ability to work independently as well as collaboratively in a team environment
Preferred Qualifications
- Experience in project coordination, order fulfillment, or IT support roles
- Familiarity with device lifecycle management or asset tracking processes
- Experience working with ticketing or request management systems
Education & Experience
- High School Diploma or GED with a minimum of 4 years of relevant experience; OR
- Associate’s degree with a minimum of 2 years of relevant experience; OR
- Bachelor’s degree with strong troubleshooting and problem-solving skills
Salary : $25 - $29