What are the responsibilities and job description for the ENDPOINT COORDINATOR position at TALENT Software Services?
Duties:
This role supports end users by delivering strong customer service while assisting with IT device lifecycle activities. The position helps prepare and submit device replacement requests through the Device Replacement/Refresh program, conducts follow-up research to locate missing or unreturned equipment, and coordinates with internal teams to resolve device-related issues. The ideal candidate will combine customer-facing communication skills with technical aptitude, strong organization, and the ability to manage multiple tasks, with basic project coordination experience being a plus.
Job Responsibilities:
This role supports end users by delivering strong customer service while assisting with IT device lifecycle activities. The position helps prepare and submit device replacement requests through the Device Replacement/Refresh program, conducts follow-up research to locate missing or unreturned equipment, and coordinates with internal teams to resolve device-related issues. The ideal candidate will combine customer-facing communication skills with technical aptitude, strong organization, and the ability to manage multiple tasks, with basic project coordination experience being a plus.
Job Responsibilities:
- Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on *** campuses.
- Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed.
- Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs.
- Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
- Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
- Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.
- See Education Section for Required Experience.
- Excellent computer troubleshooting and problem-solving skills.
- Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
- Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of Endpoint Specialist operations.
- Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
- Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquire information and maintain tracking tools, documentation, and databases.
- Ability to build and develop strong working relationships with internal and external customers.
- Technical Experience
- Customer Services
- Project Coordination
Salary : $20 - $26