What are the responsibilities and job description for the ENDPOINT COORDINATOR position at BC Forward?
Job Title: ENDPOINT COORDINATOR
Location: Rochester, MN 55902
Duration: Contract - 12 months
Pay Range: $20 - $24.50/hr (W2)
Job ID: 372753
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking an Endpoint Coordinator to join our team supporting endpoint lifecycle operations at Mayo Clinic. The ideal candidate will have strong experience in customer liaison activities, device lifecycle coordination, and endpoint operations and a proven ability to manage ordering and deployment workflows, resolve device-related issues, and deliver clear customer communications.
Responsibilities:
- Coordinate ordering, configuration, installation, and removal of computers, printers, copiers, and peripherals across campuses.
- Serve as primary liaison for moves, adds, and changes in the workstation environment.
- Engage customers to assess service requests, preferred configurations, product inquiries, and returns.
- Gather, document, and validate requirements to ensure accurate and complete product orders that meet needs.
- Place and track equipment orders in Lawson, troubleshoot ordering issues, and coordinate with senior staff and Supply Chain Management.
- Provide timely updates on order status and device lifecycle activities to stakeholders.
- Support the Device Replacement/Refresh program, including preparation of requests and follow-up on missing or unreturned equipment.
- Apply project coordination practices to improve order lifecycle processes and documentation quality.
- Document and communicate procedures for hardware and software requirements, purchase requisitions, and scheduling of moves/adds/changes.
Required Skills & Qualifications:
- Strong computer troubleshooting and problem-solving skills across PC and Mac endpoints.
- Working knowledge of endpoint hardware and peripherals, including printers, scanners, and multifunction devices.
- Understanding of core IT terms and concepts (CPU, Internet, Networking, Client/Server, LAN/WAN).
- Experience with ticket tracking systems and documentation standards for endpoint operations.
- Effective interpersonal communication, customer service, and time management in a team setting.
- Ability to manage multiple tasks and adapt to special projects and high-priority orders.
- Education and experience as outlined below.
Preferred Skills:
- Basic project coordination experience.
Education:
- High School or GED with four (4) years in project coordination, order fulfillment, or customer service. OR
- Associate's degree with two (2) years in project coordination, order fulfillment, or customer service. OR
- Bachelor's degree and strong computer troubleshooting and problem-solving skills.
Certifications & Licensure:
- None required.
Languages:
- English. Read, write, and speak.
Job Category:
Non-Clinical - IT - No Patient Access
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.
Salary : $20 - $25