What are the responsibilities and job description for the Front Desk Coordinator position at United Aesthetics Alliance?
The Swan Center has been known for making Atlanta more beautiful for over 30 years. Our board-certified plastic surgeons have extensive training and aesthetic sensibility. They help their Atlanta cosmetic surgery patients achieve a natural, yet enhanced appearance. Since safety is as important as results, our operating facility is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). The Swan Center has a strong team that enjoys working together collaboratively, and a true emphasis is placed on the patient experience, results, and safety.
About United Aesthetics Alliance
UAA’s successful partnership with the Swan Center of Atlanta is exciting, and the UAA team is dedicated to the professionals who believe in exceptional partnerships that transform lives. UAA is a rapidly growing company that owns and manages plastic surgery and med spa practices nationwide. Backed by private equity firm Varsity Healthcare Partners, UAA is poised for successful positioning in the aesthetics market.
\n- Greet clients with professionalism, warmth, and enthusiasm upon arrival and throughout all interactions consistently.
- Answer phone calls and respond to emails in a timely and courteous manner, always focusing on strong customer service.
- Schedule, confirm, and modify client appointments using scheduling software.
- Check clients in and out, ensuring a smooth and organized flow. Process payments and maintain accurate financial records and reports.
- Maintain cleanliness and organization of the front desk, waiting area, and retail displays.
- Educate clients on services, products, promotions, and spa policies.
- Communicate effectively with providers and team members to ensure seamless client experiences.
- High school diploma required; higher education degree strongly preferred
- 1 year of experience in a customer-facing or front desk role is preferred (spa, salon, or medical office experience a plus).
- Proficiency in scheduling software and point-of-sale systems.
- Polished, professional appearance and demeanor.
- Knowledge of skincare, aesthetics, or wellness services is a plus.