Front Desk Coordinator

FRONT DESK COORDINATOR I

Qualifications:

• High school graduate or GED

2. Good basic computer skills

: Position requires an individual with an enthusiastic and congenial personality that is eager to please. Interpersonal skills are essential. Superior communication skills are necessary, both verbal and non-verbal. Organizational and multi-tasking skills are required. Must be accurate and detail oriented. Able to read, understand and follow oral and written instructions

Responsible for registering and greeting all patients. Performs miscellaneous duties related to reception and collections. Greets and assists all patients and visitors within the office and by telephone.

:

• Greet patients and visitors
• Answer main line telephone calls
• Verify patient’s insurance eligibility prior to patient appointment
• Confirm patient appointments
• Identify and notify responsible party of any patient balances prior to and at the time of the appointment
• Manage patient registration and demographic updates
• Ensure that patient demographics are entered into computer system accurately and completely
• Collect insurance co-pays and balances at time of service
• Balances payments and charges at the end of the day.

10. Maintain open lines of communication and support customer service needs

• Keep waiting room and front bathroom clean and attractive for patients throughout the day
• Schedule appointments using Practice guidelines
• Manage “Contact Us” emails

Work may require sitting in front of a computer screen for long periods of time as well as bending and stooping to operate equipment or fetch items. Manual dexterity required to operate computer, clinical equipment and telephone. Vision must be correctable to 20/20 and hearing must be in a normal range for telephone and direct patient contacts. Job requires occasional lifting, up to 30 lbs.

Direct Report: Practice Manager

Experience:

• Front desk: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person