Client Care Technician

Why Join Unison Health? 

Unison Health provides a mission-driven work environment focused on staff support, professional growth, and work-life balance. We are committed to helping our employees thrive while making a lasting difference in the lives of children and families. For over 50 years, Unison Health has proudly supported individuals, families, and communities across Ohio. From behavioral health and substance abuse treatment to primary healthcare, we are dedicated to our mission: Making Lives Better.

Compensation & Benefits: 

• Salary starting at $18/ hour 
• Paid Time Off (PTO) Starting at 16 Days/Year
• Medical with federal minimum deductibles
• Dental and vision coverage
• Retirement planning and employer contribution
• Apply to Hear More!

Position Summary:
Unison Health is seeking compassionate and driven individuals to join our team as Client Care Technicians. In this contingent role, you will provide both direct and indirect care to clients of all ages, including children, adolescents, adults, and the elderly. This position combines clinical and administrative responsibilities, supporting both client care and office operations. Training will be provided, and prior experience in healthcare or related fields is preferred.

Key Responsibilities & Role Highlights:

• Administrative Duties:

  • Greet clients, answer phones, schedule and reschedule appointments

  • Explain screening processes and route calls appropriately

  • Process prior authorizations and update client records

  • Maintain cleanliness and order of client waiting areas and lobby

  • Distribute health information to medical staff and manage office mail

  Clinical Duties:

  • Administer injections, prepare drug samples, perform TB screenings, and take vital signs under supervision

  • Assist in client referrals to other medical facilities and programs

  • Document client care activities and ensure confidentiality

  • Manage medication samples, process payments, and coordinate appointments

  • Collaborate with APRNs and physicians for client care and office support

  Team Leadership & Compliance:

  • Maintain schedules and ensure adequate coverage

  • Serve as liaison between medical assistants and supervisors

  • Participate in ongoing training, supervision, and professional development

  • Maintain certification requirements and document training completion

• Provide hands-on clinical support including vital signs, injections, TB screenings, and assisting with referrals under supervision

• Perform administrative duties such as answering phones, scheduling appointments, processing prior authorizations, and maintaining office organization

• Flexible work schedule to meet agency needs

• Opportunity to gain experience in a dynamic healthcare environment with clients across the lifespan

• Training provided; prior experience in Patient Care Technician, Medical Assistant, EMT, LPN, STNA, or similar roles preferred

Education & Experience Requirements:

• Preferred experience: Patient Care Technician, Unit Clerk, Emergency Medical Technician, Medical Assistant, Licensed Practical Nurse, Office Manager, State Tested Nursing Assistant, Nursing Intern/Extern

• Strong interpersonal skills and ability to handle sensitive information confidentially

• Ability to work flexible schedules to meet agency needs

Unison Health is an Equal Opportunity Employer (EOE).