Client Care Specialist

The Client Care Specialist is a member of the Adult Clinical Team. Working under the supervision of the Director of Clinical Services in our Toledo Office. They are responsible for providing Behavioral health case management services including: Therapeutic behavioral services (TBS), Psychosocial Rehabilitation (PSR), Community Psychiatric Supportive treatment (CPST), and/or SUD case management services in community locations based on the needs of the persons served. This is an hourly position with hours and schedule established to complete required duties. This is a clinical position, as defined by the U.S. Department of Labor and, as such, is not “exempt” from wage and hour regulations.

Essential Duties and Responsibilities:

• Maintain 25 billable hours a week/ 40 hour work week
• Self Starter and well organized.
• Provide support as needed in for  Adult client services.
• Perform duties in accordance with applicable professional ethics and standards as well as established Empowered for Excellence policies.
• Comply with all state and federal laws regarding protected health information.
• Collaborates within the Integrated care team approach to case management, ensuring that goals established by the client are carried out within time frame of treatment plan.
• Ensures complete and timely documentation in client record including progress notes, referrals, and releases of information. All Documentation must be completed within 48 hours of the service.
• Provide education and support to clients, family members and peers regarding behavioral health, symptom management and wellness.
• Provide Community Outreach to connect community needs and available resources with the agency
• Develop partnerships with referral and funding sources.
• Attend required staff meetings, trainings, and individual or group supervision as scheduled.
• Facilitates and co-facilitates psychoeducational and substance use group including but not limited to: Partial Hospitalization, Intensive Outpatient, and Day treatment.
• Provide direct clinical services and ongoing assessment/monitoring to active Empowered for Excellence clients. Communicates changes to Integrated care team to ensure treatment plans are updated and appropriate interventions are provided.
• Provide community-based services such as obtaining/maintaining benefits, medical appts, housing, food, vocational and other needs indicated in treatment plan.
• Review and follow policies and procedures of the agency.
• Complete required Relias Trainings to maintain agency’s CARF compliancy
• Maintain an approved set work schedule between the hours of 8:00AM- 5:00 PM, with a ½ an hour lunch , based on the agency’s hours. Unless otherwise approved by Supervisor
• Perform other duties as assigned by supervisor

Organizational Competencies:

1. Demonstrate knowledge of the agency mission, vision, goals and philosophy as well as the policies and procedures.

2. Strives for high client satisfaction by providing assistance to coworkers and clients through the integrated care process.

3. Demonstrate consistent professionalism and teamwork.

4. Abide by the agency’s and professional code of ethics per licensure.

Required Qualifications:
- Current CDCA Certificate
- Must complete trainings for status of QMHS to provide mental health services.

• High School diploma
• Must have demonstrated experience in healthcare, rehabilitative, or other behavioral health setting.
• Active Driver’s license and current auto insurance
• Background check and Employee Drug Screen

Essential Knowledge, skills, abilities and personal characteristics:

• Provide clinically appropriate services that address behavioral health concerns of adult and/or youth clients
• Maintain licensure(s) and certification(s)
• Practice effective treatment models as directed by the agency
• Work as part of multidisciplinary team
• Collaborate professionally and effectively with external providers
• Possess a working knowledge of community resources and how to access them
• Possess a working knowledge of child/adolescent development, cultural competency, behavioral health and substance use disorders/treatment and assessment.

PREFERRED SKILLS:

- knowledge of Care logic EHR System