Assistant General Manager

Overview

The Assistant General Manager plays a pivotal role in supporting daily operations, driving strategic initiatives, and ensuring the organization's overall efficiency and customer satisfaction. This position collaborates closely with the General Manager and other department heads to meet organizational objectives through effective staff management, resource allocation, and maintaining high service standards.

Responsibilities

• Assist in the day-to-day operations, including overseeing departments, managing resources, and ensuring efficient workflows.
• Supervise and support staff across various departments, including hiring, training, scheduling, and performance management.
• Maintain high standards of customer service by addressing inquiries, resolving complaints, and ensuring a positive customer experience.
• Assist in budget development, financial planning, monitor expenses, and implement cost-saving measures for profitability.
• Ensure compliance with organizational standards, policies, procedures, and safety regulations.
• Manage inventory levels, procurement processes, and supply chain logistics to avoid shortages or excess inventory.
• Contribute to strategic planning and initiatives to achieve organizational goals and growth.
• Collaborate with senior management and department heads to coordinate efforts and resolve cross-functional challenges.
• Analyze performance metrics, financial reports, and customer feedback to identify areas for improvement and implement corrective actions.
• Ensure compliance with applicable laws, regulations, and industry standards.
  
  

Minimum Requirements:

• Five years of professional experience in a supervisory or managerial role, preferably in logistics, retail, or service industry.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Experience with workforce management and warehouse management systems such as SAP, Red Prairie, Manhattan, JDA, or similar.
• Experience with warehouse management in Supply Chain, Logistics, or 3PL.
• Experience managing KPI's and SLA's.
• Experience managing large warehouse teams and PnL.
  
  

Preferred Requirements:

• Knowledge of relevant industry trends, best practices, and regulations.