Account Executive, Healthcare - West Coast

Position Summary
The Account Executive is responsible for developing and managing a client portfolio, driving sales growth, and delivering exceptional customer service. In this position, you will work to build and maintain relationships with clients, understand their needs, and provide tailored solutions. This role requires strong communication, negotiation, and problem-solving skills. 

We’re seeking candidates based on the U.S. West Coast who are able to travel as required for the role.

Primary Responsibilities

• Identify and pursue new business opportunities, generate leads, and close sales. Meet or exceed sales targets and quotas.
• Develop and manage multiple key customer accounts; develop positive working relationships with all customers
• Drive customer retention, renewals, upsells, and customer satisfaction
• Develop and implement strategic plans to manage and grow customer accounts
• Conduct regular product demonstrations for new sales opportunities and existing customer upsells.
• Work closely with Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as required
• Partner with internal cross-functional teams to understand and meet customer goals and key performance metrics
• Prepare and present customer reports and presentations
• Prepare and present internal customer status and performance reports and presentations
• Manage customer activity with CRM tools for maximum efficiency and visibility
• Provide training on product solutions and processes to customers and internal team members
• Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry
• Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight

Experience & Skills

• Sales and negotiation expertise.
• Problem-solving and critical thinking.
• Client-focused and empathetic.
• Strong communication, presentation, and negotiation skills.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• Self-motivated and goal-oriented with a strong drive for success.

Required Qualifications

• Bachelor’s degree in Business, Marketing, or a related field or work experience equivalent. 
• Proven experience in sales, customer service, or account management (at least five years).
• Ability and willingness to travel up to 25%

Work Environment

• This position will require travel to meet with clients or attend industry events.
• This position may require availability during evenings or weekends depending on client needs.

What We Offer 

• Competitive Benefits Package*: Including health, dental, vision, and retirement plans (*dependent on position, location, and eligibility).
• Employee Assistance Program (EAP): Support for personal and professional well-being.
• Career Development: Opportunities for advancement within Uniguest’s growing global organization, especially for exceeding ARR targets.
• Performance Commission Plan: Lucrative incentives tied to ARR and pipeline growth.
• Employee Recognition Rewards Program: Acknowledging outstanding contributions.
• Dynamic Work Environment: Collaborate with a passionate team across sales, presales, delivery, and support, backed by industry leaders like Samsung and Cisco.

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our turnkey consumer-facing technology solutions include hardware and Digital Engagement software packages (IPTV, CMS, kiosks), system implementation, and 24/7/365 multi-lingual support for public space kiosks, digital signage, interactive TV, tablets, remote printing, and more. Designed to deliver consistent and safe experiences, Uniguest empowers clients like NCAA stadiums, QSR chains, and corporate enterprises to engage customers effectively.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.