DSP Onboarding & Training Manager

Job Title: DSP Onboarding & Training Manager

Location: Sandy, OR

Salary Range: $55k-$65k

Employment Type: Full-Time | Direct Hire | Hybrid

Position Summary

This position supports a mission-driven organization founded on personal experience and a deep commitment to compassionate care. The company values integrity, community, and above-average support for both staff and families.

The DSP Onboarding and Training Manager leads the hiring, onboarding, and training of Direct Support Professionals (DSPs). This role ensures new hires are equipped with the knowledge, tools, and support needed to deliver high-quality, person-centered services in full compliance with regulatory standards.

Key Responsibilities

Program & Training Development

• Design and implement engaging training programs aligned with organizational values and regulatory standards.
• Develop and maintain training materials across in-person, virtual, and e-learning formats.
• Continuously evaluate and improve training effectiveness.

Onboarding & Logistics

• Manage the full onboarding process, from initial paperwork to full role integration.
• Schedule and lead training sessions; monitor progress and ensure timely completion.
• Ensure new hires receive necessary tools, credentials, and system access.

Staff Training & Development

• Provide ongoing coaching and professional development for new and existing DSPs.
• Train staff on Individual Service Plans (ISPs) and Behavior Support Plans.
• Monitor performance and provide feedback to support growth and quality care.

Compliance & Documentation

• Ensure completion of all required training, certifications, and background checks.
• Maintain accurate records related to training, performance, and compliance.
• Stay current on regulatory changes, licensing standards, and audit requirements.

Leadership & Support

• Serve as a mentor and resource for DSPs, fostering a positive and supportive work environment.
• Collaborate with supervisors, departments, and external partners to support staff and clients.
• Assist with scheduling, staff meetings, and other supervisory duties as needed.

Required Skills and Qualifications

• Bachelor's degree in Human Services, Education, Healthcare Administration, or a related field.
• Minimum of 2 years of experience as a Direct Support Professional (DSP).
• Strong leadership and communication skills.
• Experience in training and staff development.
• Knowledge of disability services and person-centered care practices.
• Familiarity with state and federal regulations governing DSP roles.
• Ability to manage multiple priorities and coordinate complex processes.
• Proficiency in documentation systems and automated timekeeping software.
• Technologically adept; proficient in Microsoft Word, Excel, and Outlook.
• Ability to operate standard office equipment, including fax machines, phone systems, and other tools necessary for the role.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.