Customer Experience Rep

Onsite St. Louis, MO | $23/hr

Join our Consumer Direct Lending team as a Customer Experience Specialist in a fast-paced call center environment. You'll guide customers through the loan process after their licensed discussion with a loan officer.

Responsibilities:

• Handle high-volume inbound calls, texts, emails, and chats
• Perform data entry and validation
• Collaborate with departments to resolve issues
• Deliver exceptional customer service

Requirements:

• 12 months mortgage/financial services experience OR 2 years in a high-volume financial call center
• Strong communication and problem-solving skills
• Computer proficiency (Microsoft, Google)
• Plus: Bilingual Spanish, mortgage regulation knowledge

Apply today and help us create an outstanding customer experience!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.