Banking ACH Payment Service Specialist

Ultimate Staffing is actively seeking an experienced ACH Support Specialist to join their client's team in Oregon on a contract basis. This role involves assisting through help desk channels, processing ACH files, and handling member inquiries. The successful candidate will demonstrate strong service skills and uphold regulatory compliance.

• Assist through help desk channels and internal service requests, demonstrating strong service skills. Identify member needs, gather necessary information, and provide well-informed decisions and recommendations. Promptly escalate system and process issues.
• Process, research, and complete service requests and inquiries, ensuring efficiency and compliance with regulatory requirements. This includes handling ACH stop payments, autopay setup, ACH skip payments, government ACH reclamations, Zelle inquiries, FedNow inquiries, and other ACH tasks/inquiries.
• Process daily ACH files, including exceptions, distributions, originations, and returns in accordance with Nacha Rules. Initiate and prepare for posting ACH payroll deductions received and other ACH debits and credits. Process faster payment transactions.
• Manage member ACH, Zelle, and FedNow disputes by organizing dispute cases, conducting thorough research, and managing documentation from members and staff.
• Utilize procedural and regulatory knowledge of payment processing to uphold departmental standards and identify potential fraudulent activities, taking appropriate actions as necessary.
• Maintain extensive knowledge of federal and state regulations that relate to Regulation E, Nacha Operating Rules, OFAC, Federal Operating Circulars, Uniform Commercial Code, and other EFT activity.
  
  

• Minimum one year ACH operations experience or ACH-specific training required. Minimum two years of financial institution experience required.
• Ability to quickly acquire and accurately apply knowledge of pertinent regulatory rules and regulations.
• Strong working knowledge of credit union products, procedures, and policies and the ability to apply that to daily responsibilities. Ability to understand and translate business objectives into actions.
• Strong service, interview, and interpretation skills. Able to uncover needs, understand and define a problem, gather and leverage information to balance risk with an exceptional member experience.
• Capable of consistently maintaining a high degree of dependability and reliability.
• Able to remain focused and perform repetitive tasks with a high degree of accuracy. Strong attention to detail. Able to multi-task and work with multiple data systems simultaneously.
• Ability to interact effectively and professionally in group and individual settings and develop positive internal working relationships. Able to establish credibility and rapport, partner collaboratively, and work successfully with members and employees at all levels of the organization.
• Strong written, verbal communication and interpersonal skills. Ability to establish and maintain positive and collaborative relationships. Ability to apply solid judgment, initiative, and tact in communications with members and coworkers.
• Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, and correspondence. Able to maintain high levels of confidentiality.
• Strong organization, planning and prioritization skills. Successful at balancing responsibilities to ensure completion by deadlines.
• Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications.
  
  

Monday - Friday, 8:00 AM - 5:00 PM

Pay starting at $25-$30 DOE

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.