Customer Account Manager - EMS Sales

We are looking for a proactive and detail-oriented Sales Account Representative to join our Electronics Manufacturing Services (EMS) Sales team. This role is responsible for managing customer accounts, responding to RFQs and forecast changes, coordinating with internal teams, and ensuring high levels of customer satisfaction through timely and accurate support.

Key Responsibilities:

• Manage and respond to customer requests including RFQs, RFCs, ECRs, and ECNs.
• Coordinate with factories to obtain and submit quotes for new and redesigned products.
• Lead annual pricing updates and negotiate final pricing with customers.
• Monitor and analyze customer forecasts daily; identify discrepancies and communicate updates to internal teams.
• Collaborate with Operations and factory teams to manage safety stock, production planning, and PO issuance.
• Create and maintain long-term forecasts, updating monthly and sharing with relevant stakeholders.
• Investigate forecast variances and communicate root causes and resolutions.
• Coordinate emergency logistics and cost assessments in response to forecast changes.
• Ensure timely processing of claims, credit memos, and pricing agreements.
• Maintain customer satisfaction levels above 95% by improving quality and delivery performance.
• Prepare and deliver regular reports including sales updates, pricing changes, budget plans, and issue tracking.
• Provide timely, clear communication and follow-up with customers and internal teams.

Qualifications:

• Minimum 5 years of experience in a sales account management role within the Electronics Manufacturing Services space
• EMS or electronic parts sales experience; automotive or factory experience a plus.
• International business experience would be a plus!
• Associate or Bachelor's degree in Business, Economics, Engineering, or a related field.
• Proven ability to manage quotations, meet deadlines, and negotiate effectively.
• Strong analytical skills with a keen understanding of supply/demand trends and seasonal impacts.
• Proficiency in Microsoft Office, especially Excel; familiarity with ISO-9001 and TS-16949 standards is a plus.

Details:

• Base Salary: $75,000 - $85,000
• Bonus: 20% annual target
• Location: Midwest Office (Schaumburg, IL)
• Hybrid schedule: Work onsite Wednesdays & Fridays in Schaumburg, IL

Benefits Overview:

• Up to 6% 401(k) match
• Medical plans with MERP feature that covers 100% of in-network out-of-pocket expenses
• 12 paid holidays
• A stable, collaborative, and family-friendly work culture

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.