Service Specialist- Dispatch/call center

• Foster strong, collaborative relationships with internal departments including Service, Payroll, Sales, and Recruiting.
• Maintain and safeguard confidential employee and client files.
• Manage client billing information, including setup, updates, and changes.
• Support the annual customer rate adjustment process.
• Liaise with Payroll and Billing teams to ensure accurate processing.
• Oversee web portal data entry for client records.
• Coordinate with internal staff to obtain required documentation.
• Track and maintain company-specific documentation and compliance records.
• Collaborate cross-functionally with Sales, Recruiting, Compliance, and Payroll to ensure operational alignment.
• Promote and reinforce a safety-first culture across all levels of the organization.
• Perform additional duties and responsibilities as assigned.

• Minimum of 3 years of experience in the transportation industry preferred.
• Proven ability to manage multiple complex projects independently and meet tight deadlines.
• Strong written and verbal communication skills, with the ability to influence and engage diverse audiences.
• Demonstrated ability to build effective relationships across a diverse workforce.
• Excellent problem-solving skills and sound judgment.
• Team-oriented mindset with a commitment to collaboration.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.