Patient Experience Coordinator

Position Overview

Ultimate Staffing Services is actively seeking a polished, service-driven Patient Experience Coordinator to join a dedicated team in Florida. As the first impression of the practice and the anchor of the patient journey, this role requires a professional who goes beyond the traditional front desk role. The coordinator is the tone-setter, experience creator, and ensures every patient feels seen, welcomed, and confidently guided from their very first interaction.

Responsibilities

Front Office Experience and Patient Flow

• Serve as the first point of contact, greeting patients with professionalism and warmth.
• Create a calm, organized, and elevated reception environment.
• Manage patient check-in and check-out with accuracy and efficiency.
• Guide patients through their visit, ensuring clarity on next steps so they feel informed and at ease.
• Support a smooth, on-time flow of the daily schedule.
• Maintain a polished and welcoming front office at all times.

Scheduling and Coordination

• Schedule consultations, procedures, and follow-ups with precision.
• Balance provider schedules while optimizing patient access and flow.
• Provide clear instructions regarding appointments, preparation, and arrival times.
• Coordinate closely with clinical and surgical teams to ensure readiness.
• Anticipate scheduling conflicts and proactively problem-solve.

Patient Communication and Service

• Answer phones with clarity, confidence, and professionalism.
• Respond to patient questions with accuracy and empathy.
• Act as a liaison between patients, providers, and internal teams.
• Create a consistent, high-quality experience across every touchpoint.
• Recognize patient concerns and respond with professionalism and care.

Financial and Administrative Responsibility

• Collect payments in alignment with practice policies.
• Ensure patient demographics, insurance, and documentation are accurate and up to date.
• Maintain organized, compliant patient records.
• Support administrative tasks that contribute to operational excellence.
• Protect patient confidentiality at all times.

Qualifications

• 2 years of experience in a medical office, aesthetic practice, or customer-facing service role preferred.
• Experience with EMR systems preferred.
• Proficiency in Microsoft Office.
• Working knowledge of HIPAA and patient confidentiality standards.
• Strong written and verbal communication skills.

Benefits

Join a team that delivers surgical precision with concierge-level care. At Reflections, every interaction is intentional and every detail matters. This is an opportunity to be part of a team that values service, precision, and impact, setting the tone for exceptional patient experiences.

Additional Details

• Location: Florida
• Work Hours: Monday - Friday, 8:00 AM - 5:00 PM
• Salary Range: $20 - $25 per hour
• Location: Split between Clearwater and Tarpon Springs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.