Customer Service Call Center Representative

Position OverviewUltimate Staffing is actively seeking a dedicated Customer Service Call Center Representative to join their client's team in Baltimore. This full-time, temp-to-perm position offers an exciting opportunity for individuals who thrive in a high-volume call center environment. The role requires strong problem-solving, multitasking, and communication skills, along with a keen ability to upsell and provide comprehensive product knowledge.ResponsibilitiesAnswer inbound calls and assist customers with account-related inquiries.Perform tasks such as opening secondary accounts, account conversions, and updates (address, phone, email).Provide online banking support, including password resets, bill pay, and transfers.Manage card orders, check orders, and account security (locks, dormant status).Set up fee waivers and overdraft protection.Handle loan status and application inquiries.Conduct disputes and transaction research.Cross-sell products and services based on customer needs.Resolve complaints and escalate issues when necessary.Maintain accuracy while managing multiple systems and tools.Deliver high-quality service while meeting performance standards.QualificationsHigh School Diploma or GED required.Previous customer service, call center, or banking experience preferred.Strong problem-solving, multitasking, and communication skills.Ability to work in a fast-paced environment and handle high call volumes.Proficiency with computer systems and data entry.Positive attitude and team-oriented mindset.Compensation & BenefitsPay: $20.00-$21.00 per hourTemp-to-perm, conversion at 5-6 months.Parking: Self-arranged during temp period; subsidies available upon conversion.MTA subsidies after permanent hire.Comprehensive benefits upon permanent hire:Medical, Dental, and Vision coverage.401(k) with employer match.Paid time off.Tuition assistance.Employee Assistance Program.Apply today to start your career in a dynamic call center environment!All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Salary : $20 - $21