Customer Service Representative (Small Call Center)

Customer Service Representative – Call Center (Onsite)Customer Service Representative | Call Center | Customer Support | CSRBrody Brothers Pest Control is hiring several friendly, upbeat Customer Service Representative (CSR) to join our onsite call center team in Owings Mills, MD. This is a full-time, in-office Customer Service Representative position for someone with a bubbly personality, a kind heart, and a genuine desire to help customers.If you love talking to people, solving problems, and making customers feel taken care of, this Customer Service Representative role could be a great fit.Why You'll Love This Customer Service Representative RoleFamily-owned business with an amazing cultureSupportive, no-drama team environmentFast-paced but positive and upbeat workplaceYour kindness and personality truly matter here!Our Customer Service Representatives are the friendly voice of our company. Customers rely on our CSRs to be patient, clear, and reassuring while guiding them through scheduling and service questions.Customer Service Representative ResponsibilitiesAnswer inbound calls and assist customers with warmth and professionalismSchedule service appointments accurately and efficientlyExplain services in a clear, easy-to-understand wayCommunicate with field technicians to ensure smooth serviceHelp new customers get started with confidenceSome Customer Service Representatives may grow into advanced scheduling and technician routing roles if they enjoy technology and organization.Schedule & PayStarting pay: $18 per hour40 hours per weekMonday–Friday: 8:00 AM–4:30 PM OR 9:00 AM–5:30 PMOccasional Sundays during busy seasonNo Saturdays – everWhat YOU have:Friendly, positive, and bubbly personalityStrong communication and listening skillsDesire to help customers and make their day easierWillingness to learn new systems and technologyPrevious customer service or call center experience preferredBenefitsPaid trainingPaid time off (increases with tenure)Internal competitions with bonus opportunities!CareFirst health insurance (3 plans, significant employer contribution)Dental & vision insurance (100% employer-paid)Life insurance (100% employer-paid)Short-term disability (100% employer-paid)401(k) with company match up to 4%Employee referral bonusesBrody Brothers Pest Control is a 10-time Angie's List Super Service Award winner and a Best of Baltimore award recipient. Join a company where Customer Service Representatives are respected, supported, and valued.Apply today to start your career as a Customer Service Representative.EOE | Drug-Free WorkplaceJob offer, reference checks, background check, and drug screen.

Salary : $18 - $24