What are the responsibilities and job description for the Employee Experience Manager position at U.S.VETS?
Description
Employee Experience Manager Los Angeles, CA On-site/Hybrid Full-Time | Exempt $90K-105K
Lead with heart, serve with purpose.
At U.S.VETS, we believe every veteran deserves to live with dignity and independence. As the nation’s largest nonprofit provider of comprehensive services to homeless and at-risk veterans, we are on a mission to prevent and end veteran homelessness by empowering the men and women who served our country.
Our team is deeply committed to this work—and to one another. We’re building a culture that values integrity, compassion, and collaboration just as much as excellence and accountability.
We are seeking an
About The Role
The Employee Experience Manager reports directly to the VP of Human Resources and will play a key part in shaping how employees experience U.S.VETS from their very first day through their entire journey with us. You’ll be the steady, fair voice leaders turn to for guidance on sensitive workplace issues—and the creative spark behind our onboarding & orientation programs that help every employee feel trained, supported, and mission-driven from day one.
What You’ll Do
Employee Relations
You are both analytical and empathetic, someone who brings strong judgment, fairness, and emotional intelligence to every situation. You’re comfortable navigating gray areas and influencing outcomes through trust and credibility, not positional authority.
You enjoy balancing the “hard stuff” of compliance and investigation with the “heart work” of culture and engagement. You take pride in helping teams grow stronger and more connected through good process, good communication, and good leadership.
Qualifications
Qualifications
👉 Apply today and help us continue building a workplace where those who serve our veterans can thrive.
Employee Experience Manager Los Angeles, CA On-site/Hybrid Full-Time | Exempt $90K-105K
Lead with heart, serve with purpose.
At U.S.VETS, we believe every veteran deserves to live with dignity and independence. As the nation’s largest nonprofit provider of comprehensive services to homeless and at-risk veterans, we are on a mission to prevent and end veteran homelessness by empowering the men and women who served our country.
Our team is deeply committed to this work—and to one another. We’re building a culture that values integrity, compassion, and collaboration just as much as excellence and accountability.
We are seeking an
About The Role
The Employee Experience Manager reports directly to the VP of Human Resources and will play a key part in shaping how employees experience U.S.VETS from their very first day through their entire journey with us. You’ll be the steady, fair voice leaders turn to for guidance on sensitive workplace issues—and the creative spark behind our onboarding & orientation programs that help every employee feel trained, supported, and mission-driven from day one.
What You’ll Do
Employee Relations
- Serve as the primary point of contact for employee relations issues—providing practical, empathetic guidance to leaders and staff.
- Conduct fair, confidential investigations and ensure appropriate, consistent follow-up.
- Partner with leadership on performance management, corrective actions, and disciplinary decisions that align with both policy and culture.
- Assess and mitigate risk while fostering a climate of trust, accountability, and respect.
- Develop and deliver training for managers and staff on workplace conduct, conflict resolution, and effective communication.
- Help strengthen organizational culture by addressing systemic themes and providing proactive solutions to prevent recurrence.
- Design and lead a comprehensive, engaging new hire orientation and onboarding experience that connects staff to our mission, values, and leaders.
- Create innovative training materials, videos, and engagement tools that ensure new hires understand both their roles and the “why” behind our work.
- Partner with managers to structure onboarding plans that include regular check-ins, 30/60/90-day touchpoints, and feedback loops.
- Collaborate with HR and site leaders to build engagement strategies that reinforce belonging, collaboration, and mission alignment.
You are both analytical and empathetic, someone who brings strong judgment, fairness, and emotional intelligence to every situation. You’re comfortable navigating gray areas and influencing outcomes through trust and credibility, not positional authority.
You enjoy balancing the “hard stuff” of compliance and investigation with the “heart work” of culture and engagement. You take pride in helping teams grow stronger and more connected through good process, good communication, and good leadership.
Qualifications
Qualifications
- Bachelor’s degree in a related field (or equivalent experience).
- 5 years of Employee Relations experience or 3 years of employment law or investigation-related experience.
- Demonstrated expertise in investigations, performance management, and conflict resolution.
- Experience developing and implementing onboarding, orientation, or engagement programs.
- Exceptional written, verbal, and interpersonal communication skills.
- Ability to handle confidential and sensitive information with the highest level of professionalism.
- SHRM certification or workplace investigation credential preferred.
- Previous nonprofit experience a plus.
- Be part of a national mission that changes lives every day.
- Work in a collaborative, values-driven culture that believes in both accountability and compassion.
- Influence how we welcome, develop, and retain the dedicated professionals who make our work possible.
- Competitive compensation and benefits package.
👉 Apply today and help us continue building a workplace where those who serve our veterans can thrive.
Salary : $90,000 - $105,000