What are the responsibilities and job description for the Quality Claim Advisor position at TVH?
Job Description
Your Role And Responsibilities
You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique perks like an onsite health clinic and an incredible dollar-for-dollar 401(k) match up to 6%. At our HQ, enjoy an onsite preschool, restaurant, and access to wellness areas.
We Also Offer
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness, and open communication. Our people are down-to-earth, collaborative, and open to new ideas.
About Tvh
TVH is a global one-stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. With over 4,600 employees worldwide, TVH thrives on innovation, integrity, and initiative.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.
Apply Today!
McKinsey.Kellerman@tvh.com
- Full-time | Quality | Location – Olathe, KS, 66062
Your Role And Responsibilities
- Investigate and process quality claims submitted by Customer Service and suppliers
- Perform root-cause analysis to determine if issues stem from part defects, installation errors, or other factors
- Inspect returned parts and determine disposition (usable, defective, requires further inspection)
- Issue stock alerts and flag defective products for incoming inspection
- Communicate technical decisions on claim acceptance/refusal to sales and customer service teams
- Work closely with product buyers to suggest and implement part improvements
- Provide guidance on returns where the condition of the part is unclear
- Collaborate with Advanced Quality Claim Advisors for knowledge sharing and best practices
- Use basic measuring tools and document findings in internal system
- 3–5 years of experience in quality inspection, small machinery repair, or forklift-related roles – Required
- Strong understanding of forklift/small equipment parts and their typical failure points
- Ability to communicate clearly via phone and email with internal stakeholders
- Solid computer skills and comfort working in multiple systems
- Self-starter with strong attention to detail and problem-solving skills
- Positive attitude, and an ability to work independently or as part of a team
You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique perks like an onsite health clinic and an incredible dollar-for-dollar 401(k) match up to 6%. At our HQ, enjoy an onsite preschool, restaurant, and access to wellness areas.
We Also Offer
- On-site training and career development opportunities
- Access to LinkedIn Learning and internal learning tools
- On-site restaurant, café, preschool, employee garden, and green spaces
- Wellness and fitness facilities on campus
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness, and open communication. Our people are down-to-earth, collaborative, and open to new ideas.
About Tvh
TVH is a global one-stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. With over 4,600 employees worldwide, TVH thrives on innovation, integrity, and initiative.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.
Apply Today!
McKinsey.Kellerman@tvh.com