What are the responsibilities and job description for the Quality Claim Advisor position at TVH Americas?
Job description:
Full-time | Quality | Location - Olathe, KS, 66062
As a Quality Claim Advisor at TVH, you'll be the key point of contact for resolving quality issues related to returned parts. This role is ideal for someone with mechanical aptitude, problem-solving skills, and experience in small machinery or forklift repair. You'll analyze claims, inspect parts, work with internal teams to drive improvements, and provide technical feedback to support customer satisfaction.
YOUR ROLE AND RESPONSIBILITIES
- Investigate and process quality claims submitted by Customer Service and suppliers
- Perform root-cause analysis to determine if issues stem from part defects, installation errors, or other factors
- Inspect returned parts and determine disposition (usable, defective, requires further inspection)
- Issue stock alerts and flag defective products for incoming inspection
- Communicate technical decisions on claim acceptance/refusal to sales and customer service teams
- Work closely with product buyers to suggest and implement part improvements
- Provide guidance on returns where the condition of the part is unclear
- Collaborate with Advanced Quality Claim Advisors for knowledge sharing and best practices
- Use basic measuring tools and document findings in internal system
HOW TO SUCCEED
- 3-5 years of experience in quality inspection, small machinery repair, or forklift-related roles - Required
- Strong understanding of forklift/small equipment parts and their typical failure points
- Ability to communicate clearly via phone and email with internal stakeholders
- Solid computer skills and comfort working in multiple systems
- Self-starter with strong attention to detail and problem-solving skills
- Positive attitude, and an ability to work independently or as part of a team
BENEFITS
You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique perks like an onsite health clinic and an incredible dollar-for-dollar 401(k) match up to 6%. At our HQ, enjoy an onsite preschool, restaurant, and access to wellness areas.
We also offer:
- On-site training and career development opportunities
- Access to LinkedIn Learning and internal learning tools
- On-site restaurant, cafe, preschool, employee garden, and green spaces
- Wellness and fitness facilities on campus
PHYSICAL DEMANDS
You must be able to perform the essential functions of the role, with or without reasonable accommodation. This role requires frequent standing and walking, repetitive motion, and use of hands and arms for reaching, grasping, lifting, pushing, and pulling from floor to overhead. Regular bending, stooping, kneeling, and crouching are required; occasional sitting, climbing, or balancing may occur.You must be able to lift and/or move up to 15 pounds regularly, up to 40 pounds frequently, and over 50 pounds occasionally. Team lifting or material handling equipment is required for items over 50 pounds.
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness, and open communication. Our people are down-to-earth, collaborative, and open to new ideas.
ABOUT TVH
TVH is a global one-stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. With over 4,600 employees worldwide, TVH thrives on innovation, integrity, and initiative.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.
Apply Today!
McKinsey.Kellerman@tvh.com
TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information or because they are an individual with a disability or a person 40 years of age or older.