Senior Unified Communications Engineer

Duration: 7 Months

Location: MN-Inver Grove Heights, Hybrid 1-2 days onsite

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Senior Unified Communications Engineer, you will join Turnberry's Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.

Responsibilities

• Serve as a senior technical engineer and subject matter expert for Microsoft Teams Voice, telephony infrastructure, and CCaaS solutions (Five9 preferred)
• Lead the design, configuration, and deployment of enterprise-wide unified communications solutions, including migrations from legacy systems to Microsoft Teams Voice
• Develop and maintain end-to-end Visio diagrams, call flow documentation, and detailed specifications for telephony solutions
• Collaborate with business stakeholders to gather requirements and translate them into effective voice and collaboration designs that support business goals and processes
• Develop telecommunications solutions addressing user and departmental needs across multiple business units
• Administer, monitor, and troubleshoot telephony-related hardware, software, and infrastructure, including QoS, call routing, and trunking
• Manage and optimize PSTN connectivity, including ISP provisioning, number porting, and circuit management
• Perform root cause analysis and proactively identify system deficiencies or trends toward failure, recommending improvements for performance and reliability
• Support ongoing voice modernization initiatives, ensuring high availability, scalability, and seamless integration across platforms and endpoints
• Apply scripting (PowerShell and/or Python) to automate configuration, reporting, and operational tasks
• Collaborate with other engineering teams, product owners, and service managers to ensure effective delivery and support of unified communications services
• Contribute to Agile ceremonies and backlog refinement, continuously improving delivery practices and team efficiency
• Mentor junior engineers and provide technical guidance, fostering collaboration and knowledge sharing within the voice engineering team
  
  

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• 5 years of experience in enterprise telephony, VoIP, or unified communications engineering
• Hands-on experience with Microsoft Teams Voice deployment and administration
• Experience with Five9 or other CCaaS platforms such as NICE, Genesys, or Cisco (Five9 preferred)
• Strong understanding of TDM, IP-PBX, and VM/UM integration
• Knowledge of PRI, SIP (station and trunking), H.323, VOIP, analog, and digital telephony systems
• Experience designing, administering, and troubleshooting dial plans, call flows, and vectors
• Familiarity with QoS/COS, traffic shaping, packet analysis, and troubleshooting IP voice performance
• Proficiency with PowerShell and/or Python scripting for automation and system management
• Proven ability to work collaboratively across business and IT teams to understand not just how, but why and when voice services best support business goals
  
  

Preferred Qualifications

• Experience migrating legacy telephony systems to Microsoft Teams Voice in a large, complex enterprise
• Strong knowledge of networking fundamentals, SIP trunking, and ISP coordination
• Understanding of cybersecurity principles related to voice systems
• Familiarity with ITSM/ITIL practices and Agile methodologies (Scrum experience preferred)
• Experience with IVR, ACD, call recording, CTI, and CRM integrations
• Excellent documentation and communication skills for both technical and non-technical audiences
• Ability to mentor peers and contribute to a culture of continuous improvement
  
  

The salary range for this role is $115,000 to $165,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.