Program Manager

WHAT IS TAXPAYER SERVICES SERVICE CENTER?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions)

• Position(s) are to be filled in following area:
• Taxpayer Services - Return Integrity & Compliance Services (RICS) - Return Integrity Verifications Ops (RIVO)

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Qualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE: To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression in the Federal Service. Specialized experience would include one year of substantive supervisory or program management experience at the GS-11, 12 or 13 level or equivalent level. To be qualifying for this position your experience must include:

• Experience applying management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;
• Experience in compliance programs, work functions, and staff hour planning methods and techniques in order to initiate, plan, organize, direct and manage the functions and employees of the operation;
• Experience addressing error trends and performance gaps, including reviewing quality reports and conducting root cause analysis in identifying risks, evaluating workflows, and implementing procedural or training improvements (Continuing Professional Education (CPE), needs-based training, etc.)
• Experience with work systems (e.g., Integrated Data Retrieval System (IDRS), Accounts Management System (AMS), Embedded Quality Review System, National Quality Review System (EQRS/NQRS), Servicewide Electronic Research Program (SERP), etc.) and processes which affect assigned functions and decisions concerning workflow, production, and quality; Real-time and long-term inventory management, including workload balancing and resource allocation;
• Experience in budget and fiscal methods used in establishing and maintaining an organization, (i.e. ability to maintain and manage financial resources);
• Experience applying communication techniques to effectively and diplomatically interact with internal and external customers; providing feedback on employee writing and performance; providing clear instruction to audiences at all levels (frontline staff, operation managers, executives, etc.)
• Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled including disciplinary processes (e.g., writing counseling memos, developing action plans/Performance Improvement Plans (PIPs) etc.) using Internal Revenue Manual (IRM), Code of Federal Regulations (CFR), Servicewide Electronic Research Program (SERP) or other official guidance.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.

Responsibilities:

General Manager Duties:

As a Department Manager you will:

• Provides senior-level leadership to subordinate managers and
  ensures alignment of organizational objectives with Taxpayer Services (TS) mission, goals, and established
  strategic priorities.
• Serves as a second-level Department Manager responsible for planning, organizing, directing, coordinating,
  controlling, and evaluating the activities of multiple subordinate organizational units through subordinate
  managers within a Campus environment.
• Establishes and communicates clear performance expectations, operational goals, and
  program strategies to ensure effective and consistent execution of work across all assigned functions.
• Manages workforce planning and the allocation of personnel, budget, and other resources to accomplish
  program objectives and meet workload demands.
• Exercises responsibility for key supervisory functions,
  including performance management, employee relations, and labor relations, ensuring actions are consistent
  with applicable laws, regulations, and policies. Monitors organizational performance, reviews workload and
  productivity measures, and directs corrective actions to address identified issues and improve operational
  results.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Analyzes program performance across multiple work units, reviews data and operational trends, and identifies
  issues affecting productivity, quality, and timeliness. Prepares reports, briefings, and recommendations for
  senior leadership on program status and performance, and recommends appropriate actions to address
  identified concerns.
• Exercises independent judgment in evaluating program issues and determining
  appropriate courses of action within established guidelines.
• Plans work to be accomplished by subordinates, sets and adjusts long and short-term priorities, and prepares schedule for completion of work.
• Develops and issues program guidance, memoranda, and instructions to ensure consistent application of
  policies and procedures. Oversees program activities related to taxpayer interactions and case processing,
  ensuring work is completed accurately and in accordance with established standards.
• Identifies operational problems, determines contributing factors, and implements corrective actions to improve efficiency and
  effectiveness.

STANDARD POSITION DESCRIPTIONS (SPD): PD99280
Visit the IRS SPD Library to access the position descriptions.

Salary : $75,897