Assistant Director of Housekeeping

SUMMARY:

Assist Director of Housekeeping in supervising and managing the housekeeping program to ensure clean, orderly, and attractive conditions of resort’s interior public areas, guest rooms, front and back of house employee areas, exterior pool and public areas, restaurants, bars and ballrooms, spa and fitness areas. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with Forbes Service Standards and hotel policies and procedures

ESSENTIAL DUTIES AND RESPONSIBILITIES 
•    Work with Director of Housekeeping in supervising the housekeeping staff
•    Establish standards and procedures for work of housekeeping staff.  Schedule to ensure adequate service
•    Inspect and evaluate physical condition of establishment
•    Submit work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space to Engineering & Management 
•    Investigate new and improved cleaning instruments and methods
•    Assist in selection and purchasing new furnishings
•    Assist the Director of Housekeeping in the development of the department’s annual budget.  Monitors performance against plan
•    Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
•    Enforce policies and procedures
•    Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced
•    Schedule staff according to labor standards and forecasted occupancy
•    Maintain room quality based on resort objectives
•    Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
•    Compile and report accurate status of guest rooms to front office
•    Enforce standard procedures for the acceptance, security and return of guest lost and found items
•    Maintain productivity and labor cost goals
•    Notify Director of Housekeeping of any suspicious people or problems such as missing room items, damage, pets, engineering problems, etc
•    Be dressed in clean, professional attire, wear appropriate footwear, and display your name tag at all times while on duty
•    Adhere to all housekeeping procedures and house rules
•    Conduct inventories of linen, supplies and equipment as needed
•    Order and receive supplies, maintaining adequate inventory levels
•    Ensure that staff is performing to hotel, and Forbes Travel Guide Standards
•    Assume Director of Housekeeping role in their absence.
•    Attend department meetings
•    Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of       education and experience.
•    Significant organizational & leadership skills; strong ability to train and motivate.
•    Three to five years related experience in a similar leadership position of a luxury hotel

REQUIREMENTS

•    Physical demands

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear.   
• The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds. Ability to perform physical tasks and be active throughout the day

•    Communication

• Excellent verbal and good written skills required
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to write reports, business correspondence, and procedure manuals.  
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  

•    Computer Skills

• Ability to learn new computer systems 
• Skilled in Excel and Word.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member must be able to work in to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is generally moderate. 

This position requires frequent movement throughout the hotel, including guest rooms, public areas, laundry facilities, storage areas, and other operational spaces. Occasionally be required to work outdoors to support departmental operations, respond to operational needs, or assist with special projects. As such, the team member may be exposed to varying weather conditions, including heat, humidity, rain, cold temperatures, and other inclement weather. The position may also involve exposure to cleaning chemicals, dust, and other conditions commonly associated with housekeeping and hotel operations.