Director of Housekeeping

SUMMARY

Manages and ensures the smooth and efficient operation of the housekeeping department. Ensures clean, orderly, and attractive conditions of resort by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the cleanliness of the entire hotel, including guest rooms, public areas, and team member areas.
• Reviews daily arrivals/departures, VIPs, special requests, and room assignments.
• Performs inspections and walk through.
• Maintains superior quality of housekeeping standards in all areas of responsibility: guest rooms, linens and uniforms, laundry, janitorial department, and overnight cleaning.
• Establish standards and procedures for the work of housekeeping staff. Schedule to ensure adequate service.
• Inspect and evaluate the physical condition of establishment.
• Conducts inspection tours in areas of responsibility to ensure proper standards of quality, service, and cleanliness are met.
• Submit to Engineering & Management work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Investigate new and improved cleaning instruments and methods.
• Assist in selection and purchase of new furnishings.
• Monitors performance against department’s monthly budget.
• Monitors performance against department’s monthly service scores goals.
• Ensures all expenditures, including labor, guest room supplies, cleaning supplies and operating supplies fall within the budgetary guidelines.
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies.
• Enforce policies and procedures.
• Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Schedule staff according to labor standards and forecasted occupancy.
• Staffing: hires, trains, schedule, discipline, and retain capable and qualified personnel.
• Manages and resolves all staffing issues.
• Maintain room quality based on resort objectives.
• Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas.
• Compile and report accurate status of guest rooms to front office.
• Enforce standard procedures for the acceptance, security and return of guest lost and found items.
• Maintain productivity and labor cost goals.

• Notify supervisor of any suspicious people or problems such as missing room items, damage, pets, engineering problems, etc
• Be properly attired in clean uniform, proper footwear, and always wear a nametag.

• Adhere to all housekeeping procedures and house rules.

• Conduct inventories of linen, supplies and equipment as needed.
• Order and receive supplies, maintaining adequate inventory levels.
• Ensure that staff are performing at the hotel, and Forbes Travel Guide Standards.
• Attend department meetings.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s degree (B.A.) from a four-year college or university; or three to five years related experience in a similar position of a luxury hotel; or equivalent combination of education and experience.
• Significant organizational & leadership skills; strong ability to train and motivate.

REQUIREMENTS

• Physical demands
  • While performing the duties of this job, the employee is frequently required to stand, walk, talk, and hear.
  • The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds.
• Communication
  • Excellent verbal and good written skills required.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Computer Skills
  • Ability to learn PMS and HotSOS
  • Strong Microsoft Office skills with emphasis on Excel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform in this environment.

The work environment is varied. Work is performed in both guest contact and non guest contact areas.

Noise level in the work environment is usually moderate except in mechanical areas and when using certain equipment.