Pool and Beach Bartender

SUMMARY

The Bartender is responsible for creating exceptional beverage experiences for guests across all resort outlets, including bars, pool and beach areas, restaurants, and in-room dining. This role combines technical beverage knowledge, creativity, and anticipatory service to ensure guests enjoy perfectly crafted drinks with attentive, Forbes Five-Star service. Bartenders also maintain bar organization, cleanliness, and compliance with safety and liquor regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Engagement & Experience

• Greet guests warmly and provide a polished, professional experience at the bar.
• Offer personalized beverage recommendations, including cocktails, spirits, wine, beer, and non-alcoholic options.
• Prepare and serve beverages according to standardized recipes, presentation guidelines, and guest preferences.
• Anticipate guest needs, maintaining attentiveness to orders, refills, and special requests.
• Handle guest concerns promptly, following Forbes-aligned service protocols to ensure satisfaction.
• Maintain positive guest relations, ensuring a friendly, welcoming atmosphere throughout the shift.

Operational & Bar Management

• Set up, organize, and maintain the bar station, including glassware, garnishes, and beverage inventory.
• Ensure all bar equipment is properly maintained and used safely, including POS systems, blenders, ice machines, and refrigeration units.
• Monitor beverage stock levels, prepare daily requisitions, and communicate shortages to management.
• Adhere strictly to all state and resort liquor regulations, including serving to guests responsibly.
• Maintain cleanliness and organization of bar areas, back-of-bar storage, and guest-facing stations.
• Support opening and closing bar procedures, including cash-out, reconciliation, and prep for next shift.

Training & Standards

• Maintain complete knowledge of bar menus, daily specials, signature cocktails, and beverage offerings.
• Participate in pre-shift briefings, tastings, and ongoing training sessions.
• Uphold Forbes-aligned grooming, uniform, and presentation standards consistently.
• Train and mentor junior bartending staff in service etiquette, recipes, and efficiency as needed.

Communication & Collaboration

• Communicate effectively with servers, hosts, management, and other departments to ensure smooth guest flow and timely service.
• Relay VIP requests, special occasions, or guest preferences to the appropriate team members for follow-up.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; hospitality or mixology training preferred.
• Previous experience as a bartender in luxury resorts, fine dining, or high-volume settings preferred.
• Knowledge of POS systems and inventory management preferred.

REQUIREMENTS

Physical Demands

• Ability to stand for extended periods and work in fast-paced environments.
• Capable of lifting up to 50 lbs and moving kegs, beverage crates, or supplies as needed.
• Comfortable working indoors and outdoors, including pool and beach areas.

Communication & Interpersonal Skills

• Fluent in English (spoken and written); additional languages a plus.
• Strong interpersonal skills; able to anticipate guest needs and manage expectations professionally.
• Comfortable using POS systems, handheld communication devices, and digital ordering tools.

Behavioral Competencies

• Exhibits professionalism, composure, and warmth under pressure.
• Demonstrates attention to detail, situational awareness, and proactive problem-solving.
• Works collaboratively with servers, hosts, and management to ensure smooth service flow.
• Upholds resort values of respect, integrity, and excellence in service.

WORK ENVIRONMENT

• Fast-paced, guest-facing luxury resort environment.
• Indoor and outdoor work across multiple bar outlets with varying noise levels.
• Must maintain Forbes-aligned grooming, uniform, and presentation standards at all times.

SERVICE EXCELLENCE EXPECTATIONS

• Creates memorable guest experiences through expert beverage service, personalized recommendations, and attentiveness.
• Maintains organized, clean, and visually appealing bar stations.
• Anticipates guest needs, ensuring seamless service and proactive communication with the team.
• Embodies the resort’s service philosophy: gracious, refined, and intuitive at every guest interaction.