Service Division Manager (Commercial Pool / Mechanical Services)

Trueline's client, a growing commercial services provider specializing in mechanical and water-based systems, is seeking a Service Division Manager to lead their team based in Jacksonville, NC with regional oversight across NC, SC, and VA. This is a senior leadership role with full ownership of a service and parts division, offering the opportunity to drive strategy, scale operations, and directly impact revenue growth.

What You'll Do as the Service Division Manager:

• Lead and manage daily operations across the service and parts division, including technicians and support staff
• Build and execute a strategic plan to grow revenue, improve efficiency, and expand market presence
• Oversee scheduling, field operations, and service delivery across multiple states
• Drive aftermarket service sales, parts distribution, and key client relationships
• Identify and capitalize on opportunities for upselling repairs, upgrades, and system improvements
• Partner with construction and project teams to ensure alignment across business units
• Establish and refine processes for operations, reporting, and performance tracking
• Hire, train, mentor, and develop a high-performing service team
• Maintain strong customer satisfaction and service standards

Must-Haves as the Service Division Manager:

• 5 years of leadership experience in a service-based or field operations environment
• Proven experience managing or supporting a service division or field service team
• Strong leadership, communication, and organizational skills
• Ability to manage competing priorities in a fast-paced environment
• Mechanical aptitude, ideally in plumbing, HVAC, or related systems
• Experience with revenue responsibility, service sales, or P and L ownership

Nice-to-Haves as the Service Division Manager:

• Background in commercial service industries such as HVAC, plumbing, or mechanical systems
• Experience scaling a service division or launching new operational processes
• Familiarity with pool, aquatics, or water treatment systems
• Experience managing multi-state operations or regional teams

Our Client Offers:

• Base salary ranging from $100,000 to $130,000 depending on experience
• Performance-based bonus tied to revenue
• Company vehicle and gas card
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Relocation assistance
• High-impact leadership role with strong growth and earnings potential

Trueline and its clients are unabashed equal-opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.