What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Tru by Hilton?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the hotel management system
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate guest records and ensure confidentiality of information
- Handle cash transactions and maintain a balanced cash drawer
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with administrative tasks such as filing, data entry, and photocopying
- Run night audit
Skills:
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations and guest services
- Familiarity with hotel management systems (e.g., Opera, Fidelio)
- Strong hospitality and customer service skills
- Ability to handle difficult situations with patience and professionalism
- Proficient in using phone systems and other office equipment
- Strong problem-solving and organizational skills
- Ability to multitask and prioritize tasks effectively
- Positive attitude and willingness to assist guests
Note: This job description is not exhaustive and may be subject to change or modification at any time.
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $15