What are the responsibilities and job description for the hotel front desk manager position at Tru by Hilton?
Overview
Join our vibrant team as a Hotel Front Desk Manager, where you will be the heartbeat of our guest experience In this dynamic role, you'll lead the front desk operations, ensuring that every guest feels welcomed and valued from the moment they arrive. Your leadership will inspire a team dedicated to providing exceptional customer service and creating memorable stays. If you're passionate about hospitality and thrive in a fast-paced environment, we want to hear from you
Responsibilities
- Oversee daily front desk operations, ensuring smooth check-in and check-out processes for all guests.
- Lead and motivate front desk staff to deliver outstanding customer service and maintain high standards of guest relations.
- Manage reservations, handle inquiries, and resolve any guest issues with professionalism and care.
- Conduct night audits to ensure accurate financial reporting and maintain compliance with hotel policies.
- Develop training programs for new staff on hospitality management practices and phone etiquette.
- Collaborate with other departments to enhance guest experiences and address any special requests or concerns.
- Maintain multi-line phone systems efficiently, ensuring all calls are answered promptly and courteously.
- Monitor hotel occupancy rates and adjust staffing levels accordingly to meet guest needs.
Requirements
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong background in customer service with excellent communication skills; bilingual or multilingual abilities are a plus
- Familiarity with night audit procedures and financial reporting in a hotel setting.
- Proficient in using front desk software and multi-line phone systems.
- Ability to foster positive relationships with guests and staff alike, enhancing overall guest satisfaction.
- Strong organizational skills with the ability to multitask effectively in a busy environment.
- Previous experience in resort settings is highly desirable.
Why you'll love it here
We're dedicated to creating an environment where our employees can thrive both personally and professionally. Our commitment to your well-being is reflected in our comprehensive benefits package designed to support you at every stage of your career.
Our benefits include:
- Competitive employee discounts on stays at our hotels.
- Opportunities for professional development and career advancement.
- Resources for financial savings and retirement planning.
- Support for your physical and mental well-being through various wellness programs. Join us in delivering unforgettable experiences that keep our guests coming back Your journey starts here
Job Type: Full-time
Pay: $ $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $40,000 - $80,000
