Supply Chain Manager

Supply Chain Manager

Location: Apex, NC

Schedule: Full-Time | On-site

Salary Range: $85,000–$115,000 (higher compensation considered for exceptional candidates; market benchmarking in progress)

Reports To: Managing Director & Global Supply Chain Leader

Direct Reports: 3

Position Overview

We are seeking a hands-on Supply Chain Manager to lead daily operations at a high-performing Center of Excellence (COE) in Apex, NC. This role is ideal for an execution-focused leader who is comfortable balancing strategic oversight with day-to-day transactional work. The Supply Chain Manager will oversee procurement, vendor coordination, customer service, quality management, and continuous process improvement, while actively developing and supporting a small, high-impact team.

This is not a Director- or VP-level role. Candidates must be comfortable working directly in system transactions and operational execution.

Key Responsibilities

Operations & Execution

• Actively manage daily supply chain operations including procurement transactions, vendor scheduling, order tracking, customer communication, and quality oversight.
• Monitor shipment progress, proactively identify delays, and maintain visibility on expedited shipments—including after-hours and weekend tracking as needed.
• Serve as the primary escalation point for customer service issues, shipment delays, and damaged goods, resolving issues with professionalism and empathy.
• Oversee quality management processes to ensure service and product standards are consistently met.

Supply Chain Optimization

• Drive continuous improvement initiatives focused on efficiency, accuracy, service levels, and cost optimization.
• Identify process gaps, inventory risks, and operational bottlenecks; implement corrective and preventive actions.
• Leverage SAP and operational data to support informed decision-making.

Leadership & People Development

• Lead, coach, and develop a team of 3 direct reports with a strong emphasis on career growth, accountability, and performance improvement.
• Foster a resilient, collaborative, and customer-focused team culture.
• Provide hands-on support during peak workload periods or escalated operational challenges.

Global Collaboration

• Communicate effectively across multiple time zones with internal stakeholders and international leadership.
• Support the Apex location’s role as a Center of Excellence (COE) within a global supply chain network.

Travel

• Occasional travel (approximately 5–10%) to 3PL and client sites in locations such as Texas, South Carolina, and Missouri for cycle counts, inventory validation, and operational reviews.

Required Qualifications

• Proven experience in hands-on supply chain, logistics, or operations leadership.
• SAP experience is required.
• Strong background in procurement, vendor coordination, customer service, and quality management.
• Demonstrated success in coaching and developing employees, not just managing tasks.
• Proven ability to manage customer complaints, shipment delays, and operational disruptions with professionalism and empathy.
• Highly organized, detail-oriented, and proactive in anticipating risks and resolving issues.
• Comfortable working within a global business environment.

About Trova Advisory Group

Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information, and we will be happy to assist you.

Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.