service booker

Location: Trophy Nissan

Job Type: Full-Time

Position Summary

We are looking for a friendly, organized, and customer-focused Service Booker to join our dealership team. This role is responsible for scheduling service appointments, managing incoming calls, and ensuring a smooth and efficient flow of customers into the service department.

Key Responsibilities

• Answer incoming calls and schedule service appointments accurately and efficiently
• Confirm appointments and follow up with customers via phone, text, or email
• Gather detailed vehicle and service information to properly book appointments
• Coordinate scheduling with service advisors and shop capacity
• Provide excellent customer service and represent the dealership professionally
• Maintain and update customer records in the dealership management system (DMS)
• Assist with outbound calls for service reminders, recalls, and maintenance follow-ups
• Ensure all appointments are properly documented and communicated to the service team
  
  
  

Qualifications

• Previous experience in a call center, customer service, or automotive dealership preferred
• Strong communication and phone skills
• Excellent organizational and multitasking abilities
• Ability to work in a fast-paced environment
• Basic computer skills and familiarity with scheduling systems or DMS
• Positive attitude and team-oriented mindset
  
  
  

Compensation & Benefits

• Competitive hourly pay (plus bonus opportunities based on performance)
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on services and vehicles
• Opportunities for advancement within the dealership
  
  
  

How to Apply

Please submit your resume along with a brief summary of your customer service or scheduling experience.

We are an equal opportunity employer and value diversity in our workplace.