What are the responsibilities and job description for the Dispatcher / Booker position at World Class Automotive Organization?
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Randall Reed’s World Class Automotive Group
The World Class Automotive Group Talent Team recruits talent to compliment the Randall Reed family of dealerships. Our group is Texas based and growing every day. Through dealership acquisitions and business growth we are in need of quality individuals to staff our corporate and dealership needs. The World Class Automotive Group seeks individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.
Due to our recent growth and acquisitions we are looking for individuals to fulfill the following positions:
Position: Dispatcher /Booker
Job Purpose: Process Clients paperwork from service work and ensure complete satisfaction of the Clients service visit.
Job Duties:
- Process service paperwork
- Process payment of services rendered
- Book Technicians Repair Orders
- Backup Service Dispatcher
- Finalize service repair orders
- Explain basic work completed on Clients vehicles
- Recognize possible Client concerns and alert Management
- Answer incoming service phone calls
- Schedule service appointments
- Follow up with service Clients to ensure satisfaction
Skills/Qualifications
- Customer focused friendly attitude
- Ability to recognize and satisfy customer concerns
- Basic computer skills
- Ability to process cash and credit card transactions
- Spanish speaking is a plus
Job Requirements
- Must hold a high school diploma or equivalent
- Superior customer interaction skills
- Basic Computer skills
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a fast paced environment
- Able to work on your feet for extended periods of time
- All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license.
We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:
401K
Health Insurance
Dental Insurance
Disability & Life Insurance
Flexible work schedule
Randall Reed’s World Class Automotive Group also offers educational and long term career assistance:
World Class University
New hire orientation
OJT on the job training
Manufacturer’s certification processes
Soft skills / work process training
Established career paths to achieve
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