What are the responsibilities and job description for the Bilingual Customer Service Representative position at Triumph?
Join Triumph!
At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.
Job Title:
Bilingual Customer Service Representative
Role Summary:
Are you passionate about helping clients succeed while keeping things running smoothly behind the scenes? As a Bilingual Customer Service Representative with Triumph, you’ll be the friendly, knowledgeable point of contact who ensures funding requests are processed accurately and on time. If you thrive in a fast-paced environment and enjoy balancing top-notch service with careful attention to detail, this could be the perfect role for you.
Day in the Life:
Each day, you’ll connect with clients, verify freight loads, resolve questions, and help keep the funding process moving seamlessly. You’ll collaborate closely with your teammates, apply your problem-solving skills, and take pride in providing exceptional service—while supporting the success of our clients.
What You’ll Be Doing:
Compensation Range
Hourly: $19.62 - $27.48
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.
Job Title:
Bilingual Customer Service Representative
Role Summary:
Are you passionate about helping clients succeed while keeping things running smoothly behind the scenes? As a Bilingual Customer Service Representative with Triumph, you’ll be the friendly, knowledgeable point of contact who ensures funding requests are processed accurately and on time. If you thrive in a fast-paced environment and enjoy balancing top-notch service with careful attention to detail, this could be the perfect role for you.
Day in the Life:
Each day, you’ll connect with clients, verify freight loads, resolve questions, and help keep the funding process moving seamlessly. You’ll collaborate closely with your teammates, apply your problem-solving skills, and take pride in providing exceptional service—while supporting the success of our clients.
What You’ll Be Doing:
- Provide excellent customer service via phone, email, and written communication
- Review and correct funding submissions for accuracy
- Verify load details with debtors following risk management protocols
- Recommend invoice approvals, holds, or denials based on verification results
- Review accounts receivable reports and resolve disputes or open credits
- Guide clients through Triumph’s processes and systems with clear training and support
- Collaborate with team members to ensure smooth operations and strong client relationships
- Maintain confidentiality and handle client information with care
- Associate or bachelor’s degree preferred (or four years of proven customer service experience)
- At least one year of customer service experience in a fast-paced setting
- Freight, transportation, factoring, or logistics experience a plus
- Strong skills in Microsoft Office and Google Suite
- Ability to multitask while meeting deadlines without sacrificing service quality
- Excellent communication skills—written, verbal, and phone etiquette
- Bilingual Serbian/Macedonian or Russian required.
Compensation Range
Hourly: $19.62 - $27.48
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
Salary : $20 - $27