What are the responsibilities and job description for the Customer Service Specialist position at Customer Service Manager?
Customer Service Specialist - Schaumburg, IL
$52,000 - $60,000 Full Benefits, 401K Match, and PTO
For more than 40 years, we have been developing and manufacturing specialized connectivity and wiring solutions used in robotics, automation, and smart industrial equipment. What began as a small specialty manufacturer has grown into a trusted partner for companies developing advanced machinery and technology where reliable connections and precise components are critical.
As our company continues to grow, we are expanding our customer service team to maintain the responsive, knowledgeable support our customers rely on. We are seeking a Customer Service Specialist to assist customers, respond to inquiries, coordinate orders, and ensure everything moves accurately and efficiently from order entry through delivery.
Key Responsibilities
- Act as the primary contact for customer inquiries regarding product availability, pricing, and order status
- Enter, track, and manage sales orders from start to finish with a high level of accuracy
- Prepare quotes, enter customer purchase orders, and follow up on open orders
- Communicate updates regarding backorders, substitutions, lead times, or shipping delays
- Work closely with warehouse, manufacturing, and purchasing teams to confirm stock levels and production timelines
- Maintain accurate customer records, order histories, and documentation in our internal system
- Assist with returns, RMAs, credits, and warranty inquiries
Qualifications
- Minimum 1 year of experience in customer service and order processing
- Experience in Microsoft Suite
- Excellent communication skills, both verbal and written
- High attention to detail, strong organization, and reliable follow-through
- Ability to multitask, prioritize, and collaborate effectively
Salary : $52,000 - $60,000