Bilingual Customer Service Representative

Location: Chicago, IL 60631

Schedule: 100% On-Site | Monday-Friday

Hours: 9:30 AM - 6:00 PM CST (40 hours/week)

We are seeking a Bilingual Customer Service Representative (English/Spanish) to join a fast-paced customer contact center team. This position is ideal for individuals with insurance and call center experience who are passionate about helping customers, solving problems, and delivering exceptional service. The successful candidate will handle inbound and outbound customer interactions via phone and email while maintaining high standards of quality, accuracy, and professionalism.

• Handle high-volume inbound and outbound customer calls in a fast-paced contact center environment.
• Provide exceptional customer service by addressing inquiries, concerns, and requests promptly and professionally.
• Build rapport with customers and deliver empathetic, solution-focused support.
• Research and resolve customer issues using multiple systems and applications simultaneously.
• Analyze customer information and make appropriate decisions to resolve concerns effectively.
• Maintain established performance, productivity, and quality standards.
• Communicate clearly and professionally in both English and Spanish.
• Document customer interactions accurately and thoroughly.
• Collaborate with internal teams to ensure a positive customer experience.
• Assist with special projects, administrative tasks, and additional duties as assigned.

• Bilingual in English and Spanish.
• 3 years of recent call center/customer service experience in a high-volume contact center environment.
• 1 year of experience within the insurance industry.
• Strong computer skills, including the ability to navigate multiple applications and systems simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• High School Diploma or GED required.
• Ability to work a full-time schedule and overtime or weekends as needed.

• Experience with voluntary benefits products.
• Banking or financial services background.
• Familiarity with medical terminology.
• Previous experience supporting insurance customers.

• Customer-focused mindset with a passion for providing exceptional service.
• Strong sense of accountability and ownership.
• Excellent attention to detail and organizational skills.
• Ability to thrive in a fast-paced environment.
• Strong multitasking and time-management abilities.
• Team-oriented with outstanding interpersonal skills.

• Opportunity to work for a leading organization within the insurance industry.
• Stable full-time schedule with a collaborative team environment.
• Professional development and training opportunities.
• Exposure to a variety of customer service and insurance-related processes.
• Career growth potential within a customer-focused organization.

If you are a bilingual customer service professional with recent call center experience and an insurance background, we'd love to hear from you. Apply today to learn more about this opportunity.

This is a Contract position based out of Chicago, IL.

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chicago,IL.

This position is anticipated to close on Oct 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Salary : $20 - $21