Self-Pay Collections Representative

Self-Pay Collections Representative | Tulsa, OK

Temp-Perm | M-F 8-5

Pay Range: $17-$19

We are seeking a detail-oriented, self-motivated Self-Pay Collections Representative to join our team. This role is responsible for managing self-pay patient accounts, ensuring timely collection of outstanding balances, and maintaining positive relationships with patients. The ideal candidate has strong communication and negotiation skills, experience in medical billing or collections, and the ability to work independently while maintaining professionalism.

Key Responsibilities:

• Review and manage self-pay account balances.
• Contact patients by phone, email, or mail to discuss outstanding balances.
• Collect payments and negotiate payment plans in accordance with company policies.
• Turn delinquent accounts over to collections as appropriate.
• Update patient account information and payment activity in the system.
• Respond to patient inquiries and provide clear explanations of balances and billing processes.
• Collaborate with billing and customer service departments to resolve discrepancies.

Required Qualifications:

• Previous experience in medical billing or collections (especially self-pay) strongly preferred.
• Strong communication and negotiation skills.
• Ability to work independently and manage time effectively.
• Proficiency in using billing software and Microsoft Office Suite.

Preferred Qualifications:

• Experience working in a healthcare or physician office environment.
• Familiarity with patient billing systems and collection protocols.

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* Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.