What are the responsibilities and job description for the Customer Support Representative, Alpha - $60,000/year USD position at Trilogy?
🌟 Transform Lives in Scottsdale, AZ! 🌟
Are you that rare blend of people-whisperer and process-perfectionist? The person who can charm a room while simultaneously noticing that the thermostat needs recalibrating? We're looking for a dynamic force who can turn curious parents into committed community members at our revolutionary educational hub in Scottsdale.
At Alpha, we're redefining education with a bold two-hour school day model that places equal emphasis on academic excellence and life skills. We're crafting an environment where curiosity thrives, confidence blooms, and kindness rules. As our Customer Support Representative, you'll be the architect of first impressions and the guardian of smooth operations.
Think of yourself as part enrollment strategist, part facility conductor, orchestrating everything from warm welcome conversations to seamless vendor management. You'll have the autonomy to shape processes, the platform to impact young lives, and the power to ensure our innovative educational approach reaches more families.
Ready to be the mastermind behind our school's growth and operational excellence?
What You Will Be Doing
Your mission is twofold: Drive enrollment growth through exceptional family engagement while ensuring our campus runs like a well-oiled machine. You'll create an environment where safety, efficiency, and educational excellence converge to support our innovative learning model.
Basic Requirements
Want to join a learning rebellion that’s transforming the traditional classroom?
Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential.
They don’t play by the old rules.
Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the real world.
Alpha School is rewriting the rules of education.
Sounds too good to be true? It’s not.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5619-US-Buckeye-CustomerSuppor
Are you that rare blend of people-whisperer and process-perfectionist? The person who can charm a room while simultaneously noticing that the thermostat needs recalibrating? We're looking for a dynamic force who can turn curious parents into committed community members at our revolutionary educational hub in Scottsdale.
At Alpha, we're redefining education with a bold two-hour school day model that places equal emphasis on academic excellence and life skills. We're crafting an environment where curiosity thrives, confidence blooms, and kindness rules. As our Customer Support Representative, you'll be the architect of first impressions and the guardian of smooth operations.
Think of yourself as part enrollment strategist, part facility conductor, orchestrating everything from warm welcome conversations to seamless vendor management. You'll have the autonomy to shape processes, the platform to impact young lives, and the power to ensure our innovative educational approach reaches more families.
Ready to be the mastermind behind our school's growth and operational excellence?
What You Will Be Doing
- 🤝 Craft personalized family experiences that make our unique educational model shine and inspire enrollment
- 📈 Champion our admissions pipeline with lightning-fast, strategic communication that converts interest into enrollment
- 🔍 Lead daily safety inspections and compliance checks with eagle-eye attention to detail
- 🏢 Orchestrate facility maintenance with a network of reliable vendors
- 📊 Drive continuous improvement through meticulous documentation and feedback implementation
- ⛔ Drowning in unproductive meetings that go nowhere
- 🤖 Delivering robotic, one-size-fits-all enrollment presentations
- ⏰ Playing endless phone tag with unreliable vendors or hunting down missing paperwork
- 🤷 Waiting for others to identify and solve problems - you'll be our proactive problem-solver!
Your mission is twofold: Drive enrollment growth through exceptional family engagement while ensuring our campus runs like a well-oiled machine. You'll create an environment where safety, efficiency, and educational excellence converge to support our innovative learning model.
Basic Requirements
- 🎓 Proven track record in educational enrollment or family engagement
- 💬 Outstanding communication skills that shine both in writing and conversation
- 🧠 Sharp emotional intelligence paired with self-motivated drive
- 📋 Ready to master campus operations (experience is a plus, but willingness to learn is essential)
- 📍 Committed to working on-site in Scottsdale, AZ
- 📄 Authorized to work in the US without sponsorship
- 🛡️ Background in safety protocols, compliance management, or facility operations
- 📚 In-depth understanding of Scottsdale's K-12 educational landscape
- ⚡ Known for being the go-to person who gets things done quickly and effectively
Want to join a learning rebellion that’s transforming the traditional classroom?
Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential.
They don’t play by the old rules.
Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the real world.
Alpha School is rewriting the rules of education.
Sounds too good to be true? It’s not.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5619-US-Buckeye-CustomerSuppor
Salary : $60,000