What are the responsibilities and job description for the Senior, Learning and Event Technology Specialist position at Trigent Software, Inc. Account Number?
Job Description:
We are seeking a highly skilled Senior AV/IT Field Engineer to join our Learning & Event Technology Services team. This is a hands-on, onsite role responsible for installing, configuring, troubleshooting, and supporting advanced audiovisual (AV) and IT systems across a large campus environment.
The ideal candidate will have deep experience in AV systems engineering, strong networking fundamentals, and the ability to work independently while collaborating with cross-functional teams, vendors, and stakeholders.
Key Responsibilities:
- Install, configure, and troubleshoot AV/IT systems including control systems, audio, video, and networking components
- Provide advanced support for classroom, conference, and event technology environments
- Perform system commissioning, testing, and validation
- Support and maintain Zoom Rooms and Microsoft Teams Rooms
- Configure and troubleshoot DSP systems (Biamp preferred) and Dante audio networks
- Work with AV over IP (AVoIP) systems and implement Quality of Service (QoS)
- Read and interpret system schematics, CAD drawings, and technical documentation
- Interface with vendors, integrators, consultants, and contractors
- Participate in projects as a Subject Matter Expert (SME) or Technical Lead
- Maintain accurate documentation, service records, and system updates
- Provide excellent customer support to faculty, staff, and end users
Required Qualifications:
- 8 years of experience in AV/IT support or field engineering roles
- Bachelor’s degree (or equivalent experience)
- Strong hands-on experience with AV system installation and troubleshooting
- Experience with cabling, rack builds, and hardware integration
- Valid driver’s license
- Ability to lift up to 75 lbs
Technical Skills:
- Crestron programming and troubleshooting (SIMPL, HTML5 preferred)
- Virtual Control (VC-4), Linux basics
- DSP configuration (Biamp preferred)
- Dante configuration and audio networking
- Audio commissioning and sound system tuning
- AV over IP (AVoIP) and QoS
- AV networking fundamentals (TCP/IP, LAN/WLAN)
- RS-232 and control systems
- Zoom Rooms and Microsoft Teams Rooms setup/configuration
- Digital signage platforms (Appspace or similar)
- Enterprise AV management tools (Crestron XIO, Fusion)
- Ticketing systems (ServiceNow or similar)
Preferred Skills:
- Experience with Extron, AMX control systems
- Scripting (PowerShell, Bash, or similar)
- Knowledge of video streaming protocols (RTP, RTSP, HLS, RTMP)
- Experience with media platforms (Kaltura, Echo360)
- Database familiarity (SQL Server, MySQL, Oracle)
- AVIXA CTS or CTS-I certification
Soft Skills:
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- Comfortable working in fast-paced, high-pressure situations
- Strong organizational and documentation skills
Work Environment:
- Onsite role in Brookline, MA
- May require occasional evening, weekend, or holiday support
Benefits:
- Competitive salary and benefits package
- Paid time off and holidays
- Retirement plan
- Tuition assistance
- Professional development opportunities
Apply now to join a dynamic team supporting cutting-edge AV and IT technology in a world-class academic environment.