Senior, Learning and Event Technology Specialist

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Trigent Software, Inc. Account Number, is seeking the following. Apply via Dice today!

Job Description:

We are seeking a highly skilled Senior AV/IT Field Engineer to join our Learning & Event Technology Services team. This is a hands-on, onsite role responsible for installing, configuring, troubleshooting, and supporting advanced audiovisual (AV) and IT systems across a large campus environment.

The ideal candidate will have deep experience in AV systems engineering, strong networking fundamentals, and the ability to work independently while collaborating with cross-functional teams, vendors, and stakeholders.

Key Responsibilities:

• Install, configure, and troubleshoot AV/IT systems including control systems, audio, video, and networking components
• Provide advanced support for classroom, conference, and event technology environments
• Perform system commissioning, testing, and validation
• Support and maintain Zoom Rooms and Microsoft Teams Rooms
• Configure and troubleshoot DSP systems (Biamp preferred) and Dante audio networks
• Work with AV over IP (AVoIP) systems and implement Quality of Service (QoS)
• Read and interpret system schematics, CAD drawings, and technical documentation
• Interface with vendors, integrators, consultants, and contractors
• Participate in projects as a Subject Matter Expert (SME) or Technical Lead
• Maintain accurate documentation, service records, and system updates
• Provide excellent customer support to faculty, staff, and end users
  
  

Required Qualifications:

• 8 years of experience in AV/IT support or field engineering roles
• Bachelor’s degree (or equivalent experience)
• Strong hands-on experience with AV system installation and troubleshooting
• Experience with cabling, rack builds, and hardware integration
• Valid driver’s license
• Ability to lift up to 75 lbs
  
  

Technical Skills:

• Crestron programming and troubleshooting (SIMPL, HTML5 preferred)
• Virtual Control (VC-4), Linux basics
• DSP configuration (Biamp preferred)
• Dante configuration and audio networking
• Audio commissioning and sound system tuning
• AV over IP (AVoIP) and QoS
• AV networking fundamentals (TCP/IP, LAN/WLAN)
• RS-232 and control systems
• Zoom Rooms and Microsoft Teams Rooms setup/configuration
• Digital signage platforms (Appspace or similar)
• Enterprise AV management tools (Crestron XIO, Fusion)
• Ticketing systems (ServiceNow or similar)
  
  

Preferred Skills:

• Experience with Extron, AMX control systems
• Scripting (PowerShell, Bash, or similar)
• Knowledge of video streaming protocols (RTP, RTSP, HLS, RTMP)
• Experience with media platforms (Kaltura, Echo360)
• Database familiarity (SQL Server, MySQL, Oracle)
• AVIXA CTS or CTS-I certification
  
  

Soft Skills:

• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer service skills
• Ability to work independently and in team environments
• Comfortable working in fast-paced, high-pressure situations
• Strong organizational and documentation skills
  
  

Work Environment:

• Onsite role in Brookline, MA
• May require occasional evening, weekend, or holiday support
  
  

Benefits:

• Competitive salary and benefits package
• Paid time off and holidays
• Retirement plan
• Tuition assistance
• Professional development opportunities
  
  

Apply now to join a dynamic team supporting cutting-edge AV and IT technology in a world-class academic environment.